Tags from Operations & Mantainance

Installers can elevate service quality and expedite response with the new SMA America Online Service Center

SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and South America. What does that mean for installers?

To start, installers can now access resources that previously required calling a service technician. Plus, in the new Online Service Center, customers can track the progress of a service case, request a rebate or inverter exchange, sign up for an extended warranty, and update delivery details.

All these resources empower installers to focus a greater amount of their time on revenue generating activity. Meanwhile, customers can learn more about the new service center by watching this video.

The best part? The new platform features case tracking for all activities concerning both individuals and companies. Service communications for each case are collected in a single feed—simplifying customer communication. This streamlined approach also provides a needed solution for cases with multiple logins per company account. Now, each login can see all open cases—making it easier than ever for installers to manage their own service operations.

The platform will also offer unprecedented access to information, empowering installers with  access to documentation and support. Not to mention, the new Online Service Center creates a one-SMA Service Onlinestop shop for customers to do a range of activities right in the platform—activities that previously involved waiting to speak with phone line support.

To further expedite service, the user interface links the Online Service Center and Sunny Portal, eliminating the need for manual entry of information from one to the other. Customers can now manually adjust their ship dates as well, and there will soon be information added to indirectly track shipments through the platform. In addition, customers can access all products and software updates from a single source.

The Online Service Center will also make it easy to access documentation in the knowledge database, which expedites support. For example, users can search the site for articles and see which articles are trending. Users can even access FAQs where SMA-authored knowledge is ranked based on the most frequently asked questions.

Ready to take advantage of all those benefits? You can access the Online Service Center by visiting our website here.

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The Show Must go on… Online!

We are pleased to participate in the Solar Asset Management North America virtual event taking place online April 6-8, 2020.

 

Operations and Maintenance

In the best interest of all parties and due to the ongoing Coronavirus safety precautions, the Solar Asset Management North America event has been postponed until later in 2020. But that doesn’t mean you’ll miss out on opportunities to network, learn and share knowledge with industry leaders across the entire asset management and O&M spectrum.

Conference organizers have announced plans for a virtual event that will take place online during the originally planned dates for the in-person event, April 6-8, 2020. Join us as we take the discussion online and share insight on the service landscape including the challenges and opportunities facing PV and storage system owners and operators. Click here to register for this exciting virtual event.

And remember, SMA has the resources to support PV and storage businesses of all sizes.

Learn more with our online resources:

 

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SMA Returns as a Global Diamond Sponsor of the Solarplaza Asset Management Event Series

We are excited to showcase leading service concepts at the first of four events in 2020, Solar Asset Management North America.

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Did your inverter company leave you high and dry? What to do when your supplier pulls out of the market.

SMA OPTIM

Further consolidation in the solar inverter landscape raises service and O&M uncertainty as reports of another global inverter provider ceasing sales in the U.S. 

SMA Operations & Maintenance

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Meet SMA experts at Solar Asset Management North America 2019!

Meet SMA experts at Solar Asset Management North America 2019!

The leading conference dedicated to optimizing the operational phase of solar plants and portfolios is back in San Francisco for its sixth edition, and SMA is once again a proud diamond sponsor. Register now and save 15% using code SMA-15.

Meet SMA experts at Solar Asset Management North America 2019!

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Energy Reborn: Live the SMA Experience at SPI

Visit our booths – outdoors at the Grand Plaza and indoors at the Smart Energy Microgrid Marketplace – and experience how SMA is leading the evolution of renewable energy with major advancements in solar technology.

SMA @ SPI

 

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SMA OPTIM: New Name, Same Superior Operations and Maintenance Service

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SMA is a top ranked O&M provider and manages a portfolio of more than 3.5 GW under contract globally. Now our solution for comprehensive operations and maintenance of commercial and utility PV power plants has a new name: SMA OPTIM.

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SMA Aerial Thermography, Keeping Your PV Plant Profitability Soaring

A properly maintained solar system can accelerate investment payback and increase yields by up to 30 percent. Whether it is a commercial, utility or storage project, hot spots can be indicative of future system issues, so SMA insists on finding those potential problems before they can affect system profitability.

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SMA Executives to Speak About O&M at Solar Asset Management North America

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Solar Asset Management North America is the region’s must-attend event focused on the operational phase of PV assets.  SMA is a proud diamond sponsor of the event hosted by Solarplaza on March 13 – 14 in San Francisco where two of our subject matter experts will be participating in panel discussions.

SMA at Solar Asset Management North America

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SMA Multi-Vendor O&M Services, Ideally Suited For All Plant Sizes and Technologies

Whether it is a utility, commercial, or storage power plant, large or small, using SMA technology or not, SMA provides top-notch multi-vendor O&M services for all.

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Safeguard Your Commercial Portfolio and Get Peace of Mind With SMA

You may know that SMA is one of the most trusted providers of plant-wide O&M services worldwide, but did you know the company also provides commercial O&M services?

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SMA, Top Rated O&M Vendor in North America

SMA is the top O&M supplier in North America in the inverter-based provider category.

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