Installers can elevate service quality and expedite response with the new SMA America Online Service Center

From Trish Moratto (guest post) on 06/16/2020 in Category Service with 4 Comments

SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and South America. What does that mean for installers?

To start, installers can now access resources that previously required calling a service technician. Plus, in the new Online Service Center, customers can track the progress of a service case, request a rebate or inverter exchange, sign up for an extended warranty, and update delivery details.

All these resources empower installers to focus a greater amount of their time on revenue generating activity. Meanwhile, customers can learn more about the new service center by watching this video.

The best part? The new platform features case tracking for all activities concerning both individuals and companies. Service communications for each case are collected in a single feed—simplifying customer communication. This streamlined approach also provides a needed solution for cases with multiple logins per company account. Now, each login can see all open cases—making it easier than ever for installers to manage their own service operations.

The platform will also offer unprecedented access to information, empowering installers with  access to documentation and support. Not to mention, the new Online Service Center creates a one-SMA Service Onlinestop shop for customers to do a range of activities right in the platform—activities that previously involved waiting to speak with phone line support.

To further expedite service, the user interface links the Online Service Center and Sunny Portal, eliminating the need for manual entry of information from one to the other. Customers can now manually adjust their ship dates as well, and there will soon be information added to indirectly track shipments through the platform. In addition, customers can access all products and software updates from a single source.

The Online Service Center will also make it easy to access documentation in the knowledge database, which expedites support. For example, users can search the site for articles and see which articles are trending. Users can even access FAQs where SMA-authored knowledge is ranked based on the most frequently asked questions.

Ready to take advantage of all those benefits? You can access the Online Service Center by visiting our website here.

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The Author

Trish Moratto (guest author)

Trish manages public relations for SMA America. She focuses on the industry media, corporate communications strategy and thought leadership.

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4 Comments

  • avatar

    Apolo Rivera

    06/17/2020 at 9:19 am

    I need password for the WiFi on inverter number
    3006990598
    My name is Apolo Rivera working for Guyou construction. Seems like someone changed the password on the inverter and I don’t know what it is to be able to connect to the wifi

    Reply »
  • avatar

    DUPLA S.A.

    07/27/2020 at 6:28 am

    Me dirijo a ustedes en un inglés no muy correcto, pero espero que me entiendan. Si ustedes hablan español, les ruego se dirijan en el futuro en español. Gracias.
    We have a microgeneration equipment for electrical energy by 13 photovoltaic cells, they are connected to a brand converter:
    SMA, SUNNY BOY
    MODEL: SWR 3000, SERIES No. 1093404605
    August 2014 it was installed
    July 2015 Began to work, time elapsed is due to delays in the process of tax exemption.
    December 2019, since the converter delivers to the network randomly, prior to this began to make some noise.
    The signals it delivers are. 5 yellow lights, then it tries to connect sometimes it does, in a way that we cannot explain how it starts it disconnects.
    The company that installed (Renovables S.A.) it did not find anything abnormal, according to a web page the 5 yellow lights indicate a grounding problem.
    Nothing was foun and nothing was changed in the facility, which features a javelin.
    At the time of purchase it is said that everything has a 20 years guarantee.
    When he made the installation, Renovables S.A. said that they were the representatives of SMA, now he says that they are not anymore, but he does not tell me who is either.
    That is why I am writing to you in order to solve this problem.
    I look forward to your news.
    Regards
    Roberto Pérez Veiga
    DUPLA S.A.

    Reply »
    • avatar

      Mike

      08/27/2020 at 5:18 pm

      Roberto, debes contactar a nuestro departamento de soporte tecnico para poder asistirte. Debes tener el numero de serie del producto a la mano. Aqui puedes encontrar la informacion de contacto.

      Reply »

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