SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and South America. What does that mean for installers?
To start, installers can now access resources that previously required calling a service technician. Plus, in the new Online Service Center, customers can track the progress of a service case, request a rebate or inverter exchange, sign up for an extended warranty, and update delivery details.
All these resources empower installers to focus a greater amount of their time on revenue generating activity. Meanwhile, customers can learn more about the new service center by watching this video.
The best part? The new platform features case tracking for all activities concerning both individuals and companies. Service communications for each case are collected in a single feed—simplifying customer communication. This streamlined approach also provides a needed solution for cases with multiple logins per company account. Now, each login can see all open cases—making it easier than ever for installers to manage their own service operations.
The platform will also offer unprecedented access to information, empowering installers with access to documentation and support. Not to mention, the new Online Service Center creates a one-stop shop for customers to do a range of activities right in the platform—activities that previously involved waiting to speak with phone line support.
To further expedite service, the user interface links the Online Service Center and Sunny Portal, eliminating the need for manual entry of information from one to the other. Customers can now manually adjust their ship dates as well, and there will soon be information added to indirectly track shipments through the platform. In addition, customers can access all products and software updates from a single source.
The Online Service Center will also make it easy to access documentation in the knowledge database, which expedites support. For example, users can search the site for articles and see which articles are trending. Users can even access FAQs where SMA-authored knowledge is ranked based on the most frequently asked questions.
Ready to take advantage of all those benefits? You can access the Online Service Center by visiting our website here.
Trish Moratto (guest author)
Trish manages public relations for SMA America. She focuses on the industry media, corporate communications strategy and thought leadership.