Tech Tip: Sunny Explorer Basic Overview

From on 06/07/2016 in Category Company with 28 Comments

With a Speedwire-enabled inverter from SMA, all you need for access to key PV plant data is to connect an Ethernet cable from your computer to the inverter and start Sunny Explorer. In this Tech Tip video, the Solar Academy walks you through a basic overview of Sunny Explorer, including how to use this free software for fast and efficient system commissioning and parameter changes.

Have a question for the Solar Academy trainers? Send it to SocialMedia@SMA-America.com and we might just answer your question in our next Tech Tip!

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28 Comments

  • avatar

    Kevin

    07/10/2016 at 9:56 am

    I tried the tip given by Mr Mahon on the Sunny Explorer software. Got through SMA America and went to “Products.” The only items available for download were users manuals. Here’s the link to where my confusion is.

    http://www.sma-america.com/products/monitoring-control/sunny-portal.html#Downloads-136204

    Also, suggest the tech not go so quickly through this phase of the training. If you can’t get the sw, the rest of the video is interesting, but useless. — Kevin

    Reply »
  • avatar

    Marc Fontana

    07/22/2016 at 11:07 am

    Does Sunny Explorer work with the newer SB 5.0-US and 6.0-US Inverters? These new inverters have integrated WiFi and I believe are accessible directly through a browser using a WiFi enabled mobile device.

    Reply »
    • avatar

      Justin Dyke

      07/26/2016 at 4:08 pm

      Hi Marc,
      Thank you, that’s a good question. Sunny Explorer does not support the configuration of inverters with their own user interface. The inverter can be detected via Sunny Explorer, however it is expressly not recommended to use Sunny Explorer to configure the Sunny Boy US-40 series. This new line of inverters has a built-in interface that can be accessed directly through a browser using a wireless or wired connection. This process is outlined starting on page 19 of the user manual. We hope you enjoy this improved user interface that doesn’t limit you to a laptop running Windows software.
      Best,
      Justin

      Reply »
  • avatar

    John

    09/09/2016 at 10:17 am

    I have a basic TL4000US residential inverter installed. What do I need to add to it to make the Sunny Explorer work? Also, what is needed to send that data to my local network router so I can view data remotely?

    Reply »
    • avatar

      Justin Dyke

      09/09/2016 at 3:08 pm

      Hi John,

      Those are great questions. I have shared your information with the Service Line department and a team member should be in contact soon.

      Best,
      Justin

      Reply »
  • avatar

    Roger Brealey

    10/23/2016 at 7:28 pm

    Hi, until a few weeks ago I had been running Sunny Explorer successfully on Windows 10 PC.
    I had originally installed SE on a Windows 7 PC, and did the free upgrade to Windows 10.
    In the past few weeks a significant update to windows 10 has occurred causing many if not all Bluetooth
    installations to crash. I have read that SE is not compatible with windows 10. Surely if SMA says that they are world No1, then the rectification or urgent development of the Windows 10 version of SE should be undertaken.
    I am using Toshiba Bluetooth Stack to drive the B/Tooth and SE version 1.07.27. I think i had originally installed 1.07.23 on Windows 7 and working on 10. I downloaded 1.07.27 in the hope that the issue would be resolved.
    PLEASE ADVISE SITUATION, RE WINDOWS 10 SUPPORT

    Reply »
    • avatar

      Jessica

      11/03/2016 at 10:32 am

      Hi Roger, thanks for your question. A member of our service team will reach out to you to answer your questions.

      Reply »
      • avatar

        F.principaal

        04/25/2017 at 4:31 am

        Hi all,
        I’ve got the same problem accessing my 4000tl21 with sunny explorer using speedwire on my new W10 laptop.
        I recently had to say goodby to my Dell D630 running W7 because it died after years of good service.

        I hope SMA understands that for a plant-owner up to date monitoring is like icing on a cake, this is why I shoose for SMA initially.
        So please create a solution that works for Windows 10 as well.

      • avatar

        Mike

        06/06/2017 at 11:45 am

        Thank you for this feedback. Have you tried reaching out to our Service Line? If not, we recommend connecting with them at 1-877-697-6283 as they may be able to assist. They have heard from installers that are able to run Sunny Explorer successfully on Windows 10.

  • avatar

    Christopher Green

    09/14/2018 at 12:57 pm

    I’ve tried to get help for TWO weeks. I have installed a sunny boy 7.0 and have not been able to get anything done as far as converting to the ac side. I am getting dc voltage of 40-45 but nothing on the ac side. i am receiving a green light in the first 90 seconds, but all lights turn out after that. Am I to commission it first?

    Reply »
    • avatar

      Alejandro

      09/17/2018 at 11:59 am

      Hi Christopher! There are multiple factors we would need to know about your case to be able to help you. Our recommendation is to call our Service Line: +1 877-MY-SMATech (+1 877-697-6283) or to contact them by email: Service@SMA-America.com

      Reply »
  • avatar

    LEONARD KOORN

    10/29/2018 at 5:57 pm

    I have a question about model SB3.0.ISP.US-40 This unit is hooked up parallel with the grid. My question is: does this unit has the capability to function as a stand alone unit, in case the grid goes down??? Does it has it’s own inverter to provide the sine signal to follow or is another inverter required to provide the sine signal?

    Reply »
    • avatar

      Mike

      10/30/2018 at 9:53 am

      Leonard – to have the Sunny Boy work independent of the utility grid, the Secure Power Supply outlet and switch must be wired to the inverter. If this is done, the inverter by itself can provide up to 2000W to the Secure Power Supply outlet during a daytime grid outage. The outlet is a 120VAC outlet, and is a dedicated outlet that is only powered when the SPS mode is active and not when the inverter is backfeeding into the utility grid.

      Reply »
  • avatar

    Dave Martin

    12/05/2018 at 10:51 am

    How can I view a 30000TL-US with sunny explorer, using a eathernet cable?

    Reply »
    • avatar

      Mike

      12/06/2018 at 9:37 am

      Sunny Explorer 1.07.29 can be used to view data from a Sunny Tripower TL-US. Explorer is only windows software (Windows 7 or 8), and the computer running it must be on the same local network as the Tripower, which must be connected to the network via an Ethernet cable attached to its included Speedwire data module. When searching for inverters, ensure that you select Speedwire and not Bluetooth under Communication Type. Please find the Manual here: http://files.sma.de/dl/8494/Explorer-BA-en-17.pdf

      Reply »
  • avatar

    Cheryl Wilson

    01/06/2019 at 3:35 pm

    Had to change passcode on wireless modem now cant get results through the internet

    Reply »
    • avatar

      Alexandra

      01/07/2019 at 9:56 am

      Hi Cheryl! Please call our SMA Service Line:
      +1 877-MY-SMATech (+1 877-697-6283)
      (toll free for USA, Canada and Puerto Rico)

      Reply »
  • avatar

    Andrew Henderson

    03/09/2019 at 5:22 pm

    Have forgotten my password. How do I reset my password on my smart phone, to view my (1.5 Sunny Boy) inverter settings?

    Reply »
    • avatar

      Mike

      03/11/2019 at 1:47 pm

      Hi Andrew! You would need to call our Service line for support. Let me know where are you located and I can provide you with the contact information.

      Reply »
  • avatar

    Elmer Fobian

    04/24/2019 at 4:13 pm

    Your instructions keep mentioning I need an SMA Grid Guard Code that I can get from http://www.SMA-Solar.com Please explain what you are asking for. I think it is one of the numbers I already have but not sure.

    Reply »
    • avatar

      Mike

      05/15/2019 at 10:34 am

      Elmer, the Grid Guard Code is required when you adjust parameters that relate to the inverter’s interaction with the utility grid. By changing these, you are taking the inverter out of its UL 1741 listing parameter set. If you have this code, you would have had to fill out a form like (https://files.sma.de/dl/22720/GRIDGUARD-en-us-32.pdf) this and send to SMA Service. They would have emailed or faxed the code back to you.

      Reply »
  • avatar

    Mohamed Ali

    05/15/2019 at 9:36 am

    Hi have installed inverter sunny 15k and i want to change the power factor to 0.92 over ex the power factor now is unity how to change it through sunny explorer please

    Reply »
    • avatar

      Mike

      05/15/2019 at 1:39 pm

      Mohamed, you will need utility approval to adjust the power factor. Then you can apply for our grid guard code (GGC) to get the code from service that will allow you to perform this modification. Is this a STP 15000-US or most of world device (different forms for GGC)?

      Reply »
  • avatar

    Mohamed Ali

    05/15/2019 at 11:35 pm

    Thank you sir, but should i have to a power control module to adjust the power factor ???, my inverter is stp 15000 TL-30

    Reply »
    • avatar

      Mike

      05/16/2019 at 2:37 pm

      Mohamed – I apologize, I am not familiar with the Power Control Module, but my understanding is that will only adjust active power, not change the power factor. You can adjust a fixed power factor by logging in with Sunny Explorer. Use of the Data Manager M would allow dynamic adjustment of the inverter’s power factor. For more information, please contact our Service Line in Germany (at https://www.sma-service.com/en/contact/contact-form.html or +49 561 9522-1499)

      Reply »
  • avatar

    Raymond Dunkley

    06/13/2019 at 4:13 am

    I need to return a 20kva 3phase sonny inverter to sma . I need information and documents so that the inverter can be ship to repair service. My location is Jamaica in the West Indies. Thanks.

    Reply »
    • avatar

      Alexandra

      06/13/2019 at 9:29 am

      Hi Raymond! Thanks for reaching out.

      You need to contact our Service Dept for specifics.

      Here is the contact information:
      SMA Service Line:
      +1 877-MY-SMATech (+1 877-697-6283)
      Residential and Commercial Service Email:
      Service@SMA-America.com

      Reply »

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