Tech Talk: Webconnect vs. WebBox

From on 10/01/2013 in Category Technology with 193 Comments
Webconnect comes installed inside inverter or separate as an upgrade.

Webconnect comes installed inside inverter or separate as an upgrade.

SMA has introduced a new method of monitoring PV systems and transmitting data to its free online monitoring tool, Sunny Portal. Webconnect provides easy access to Sunny Portal via existing Internet access and DSL router, without the need for an additional data logger. It is now available as a factory-integrated or retrofit feature for many of SMA’s Sunny Boy inverter models.

Webconnect allows live monitoring of a PV system without the need for any additional equipment.

Webconnect allows live monitoring of a PV system without the need for any additional equipment.

How does this compare to SMA’s established Sunny WebBox system? Let’s first take a deeper look at the new Webconnect.

Webconnect: How does it work?

Webconnect provides direct data transmission from the inverter to Sunny Portal via an Ethernet cable. Data is streamed “live” similar to the way that live video is transmitted.

PIC and RID numbers cannot be seen on the Webconnect once installed inside inverter. Stickers are provided for your reference.

PIC and RID numbers cannot be seen on the Webconnect once installed inside inverter. Stickers are provided for your reference.

With SMA’s next generation of string inverters the system data is stored inside the inverters. For the Sunny Boy 240-US micro inverter, information is kept within the Sunny Multigate, a groundbreaking technology that maximizes system reliability and enables greater energy production.

When these inverters are equipped with Webconnect, this data is gathered and sent directly to Sunny Portal. Data retrieval can also be done locally using Sunny Explorer, a Windows-based software for PC.  Connection to Sunny Portal is not required for data retrieval, but Webconnect must be installed with the correct time and date stamping. This local connection between Sunny Explorer and the Webconnect is referred to as “Speedwire,” an SMA-specific protocol based on Ethernet.

Ethernet cable is connected directly to Webconnect within the inverter and can be accessed via Sunny Explorer or Sunny Portal.

Ethernet cable is connected directly to Webconnect within the inverter and can be accessed via Sunny Explorer or Sunny Portal.

Sunny Portal Registration with Webconnect

The “Plant Setup Assistant” contacts Webconnect over the Internet and, if a connection is established, you will be asked to enter its PIC and RID numbers. The PIC and RID numbers are located on the Webconnect label and on a separate sticker. Once the Webconnect module is installed inside the inverter, it is difficult to read the PIC and RID numbers. Have these available when starting the registration process. The separate sticker should be adhered to the inverter for quick reference after registration.

Once the PIC and RID numbers are identified by the “Plant Setup Assistant,” the rest is basic data entry. You must set a PV plant password; it can’t be the default passwords of 1111 or 0000.  If this is the first time you’ve registered with your email on Sunny Portal, you will be emailed your password for signing in to Sunny Portal.

Sunny WebBox is now available with Bluetooth technology.

Sunny WebBox is now available with Bluetooth technology.

Sunny Portal Registration with Sunny WebBox

Thanks to the new “Sunny WebBox Assistant,” setting up a Sunny WebBox could not be simpler. The data logger setup is completed in six easy steps:

1. Authorization
2. Selection of the installation type (new plant, existing plant, device replacement)
3. System settings (name, plant time, automatic updates)
4. Network settings (fixed IP, DHCP, Proxy)
5. Data settings (Sunny Portal registration, FTP)
6. Summary (profile saving, print out, connection test)

Monitoring using Sunny WebBox allows for larger PV plants, wireless connection and custom pages on Sunny Portal.

Monitoring using Sunny WebBox allows for larger PV plants, wireless connection and custom pages on Sunny Portal.

The registration process for Sunny WebBox has not changed and is conducted through the local interface on site. The “Plant Setup Assistant” is not for registering Sunny WebBox. Customers often ask where the PIC and RID numbers are located in order to register their Sunny WebBox, but they do not exist for these devices. Click here to download the complete guide to setting up a Sunny WebBox.

Features and Limitations: Webconnect vs. Sunny WebBox

Knowing that the Webconnect is a more economical option, you may wonder why you would ever need a Sunny WebBox. The answer is simple: The Sunny WebBox has additional features that might be required or desired. Below is a comparison of features of both options.

Webconnect:
  • Plug-and-play installation, with no wire terminations, is just like plugging a computer into a router/switch
  • Automatic configuration and setup, DHCP, Portal Setup Assistant
  • Automatic product updates ensure that device firmware is always up to date
  •  Star, ring or daisy-chain wiring allowed, just like a LAN
  • Limit of four devices per plant on Sunny Portal (aimed at residential and small commercial  PV systems)
  • No RS485 or Bluetooth connection/integration, which means no Sunny SensorBox (at this time)
  • No RPC, FTP, Flashview or Modbus capabilities
  • No custom pages on Sunny Portal
  • No option for wireless connection to inverter
Setting up a Sunny WebBox with SMA’s “Sunny WebBox Assistant” can be done in six easy steps.

Setting up a Sunny WebBox with SMA’s “Sunny WebBox Assistant” can be done in six easy steps.

Sunny WebBox:
  • Up to 50 devices per Sunny WebBox/ PV Plant
  • RS485 and Bluetooth options, can connect to Sunny SensorBox
  • Wireless Bluetooth connection to inverter is possible
  • RCP, Flashview, FTP and Modbus capable
  • Able to build custom pages on Sunny Portal
  • Not plug and play, screw terminals and specific pin-out for wiring, jumpers placed correctly
  • Manual configuration required, some networking knowledge needed
  • Daisy chain is the only configuration allowed (RS485)

To learn more about the features and benefits of the Webconnect and Sunny WebBox, visit the SMA America website and click “Monitoring Systems.”

***Modbus capabilities (both SMA and SunSpec) have been  added to the  Sunny Tripower with firmware 2.70.02 R (2014)  and Sunny Boy TL-US with firmware  2.62.30R  (2015) when using Webconnect technology.

4.83 avg. rating (96% score) - 6 votes

The Author

avatar

My Title:
Sr. Technical Service Specialist
My Focus:
High level technical support of SMA communications and software products
My Hobbies: Electronics tinkerer, puzzle games like Sudoku, reading (mostly non-fiction, technical)

Tags

Related Posts

193 Comments

  • avatar

    Cris

    10/10/2013 at 8:20 am

    One thing not mentioned is you need a com card for the Webbox and you don’t need one for the web connect, is that correct?

    Reply »
    • avatar

      Alfredo Silvestre

      04/15/2016 at 7:43 am

      I have a SB7000US single unit that I want to use off grid. I was told by your technical staff that I needed to change the config by using a web box and a 485 unit…, but I want to know if I can instead use the WebConnect to my router…using the SMA Speedwire/Webconnect Piggy Back Card…it seems to be a simpler and less expensive solution… what’s your advise? thank you.

      Reply »
      • avatar

        Alfredo Silvestre

        04/15/2016 at 8:04 am

        In my previous query you say my comment needs to be unlocked…what is involved with that?

        Thanks!

      • avatar

        Justin Dyke

        04/15/2016 at 8:41 am

        Hi Alfredo,

        The advice given by our Service Line is correct, to add a Sunny Island the Sunny Boy would need to communicate with it via RS485 directly, then the Sunny Island would use a WebBox to communicate with Sunny Portal. Currently our off grid systems can’t communicate via speedwire and there are no plans to change that at this point.

        All the best,
        Justin

  • avatar

    Greg Smith

    10/25/2013 at 7:51 am

    Hi Cris,

    The RS-485 card will be used in the classic Sunny Boys for WebBox use. The Webconnect module is the communication interface and therefore you do not need to use the former card. The Webconnect module is connected directly to the customer’s router.

    However, there is an RS-485 Module that can be used in the new TL-22 so that a WebBox can be used with that model of inverter if more data logging information is required. There will be a Webconnect Module available for the classic Sunny Boys soon.

    Reply »
    • avatar

      Raman

      09/09/2014 at 8:11 pm

      If I need to use WebBox with Tripower 20000TL-US, do I need to purchase a RS-485 module separately?

      Also, if I buy a Tripower 20000YL-US will it come with Webconnect as a standard feature?

      Thanks for clarification.

      Reply »
      • avatar

        Justin Dyke

        09/10/2014 at 9:58 am

        Hi Raman,

        The Tripower comes standard with the Webconnect Card installed, which would be used to communicate with the Cluster Controller via speedwire.

        If you want to use a Webbox, then you are correct that you will need to purchase the RS485 module separately. Is there any reason why you’re interested in the Webbox instead of using the Cluster Controller?

        -Justin

      • avatar

        Raman

        09/10/2014 at 8:10 pm

        Hi Justin

        Appreciate your prompt response to my query. I was thinking of using WebBox for small plants where Cluster Controller is a bit expensive. I think it is better to consider only Cluster Controller for Tri Powers then.

        Raman

  • avatar

    Apurv

    10/30/2013 at 8:22 am

    Hi,
    What is the logging or polling interval on the Sunny Multigate, Webbox or Webconnect i.e. how often do they update their data?
    Thanks

    Reply »
    • avatar

      Melissa Womack

      11/04/2013 at 1:07 pm

      Hi Apurv,

      For data loggers like the WebBox, the default polling interval is 15 minutes. The spot values polled during the interval are averaged and a recording is logged. For the 485 WebBox ONLY, this is adjustable down to 5 or 10 minutes. For Webconnect/MultiGate, the data is streamed to Sunny Portal. When you are on Sunny Portal viewing the plant dashboard you are seeing a live feed. When the plant is not being viewed on Sunny Portal, the data is averaged and logged every 15 minutes, just like the data loggers. With Sunny Explorer (local) software connected to Webconnect/MultiGate devices, the spot values are updated approximately every two seconds.

      Reply »
  • avatar

    Elias

    11/01/2013 at 6:13 am

    Dear writer,

    We love to implement the webonnect interface, but we’re having more and more problems with connections that just stop. Is it possible to reset anything? We’re having these problems the most with SMA STP’s. Any solutions?

    Thanks!

    Reply »
    • avatar

      Melissa Womack

      11/01/2013 at 11:07 am

      Hi Elias,

      Thanks for your comment. The most effective thing to do would be to call our Service Line at +1 877-697-6283 (6:00 am to 5:00 pm Pacific time). One of our service experts can get specifics and assist with a resolution.

      Reply »
      • avatar

        Elias

        11/04/2013 at 1:57 pm

        Thanks for your reply Melissa! I contacted our regional SMA service point here in the Netherlands. They helped me 🙂 Thanks anyway!

    • avatar

      Edgar Parane

      10/26/2016 at 7:48 am

      Hi, how to re activate the webconnect function in the inverter? I have STP15000tl inverter. It doesn’t communicate to sunny portal because the webconnect function is not activated. Thank you.

      Reply »
      • avatar

        Jessica

        10/26/2016 at 1:53 pm

        Hi Edgar, we would definitely like to help. Please reach out to our service team via email at service@sma-america.com or by phone at 1 877-697-6283. Thank you!

  • avatar

    engineer29

    01/12/2014 at 10:05 pm

    can you please help me out urgently!where can i find the PIC and RID number of a web box?? I have been handed a project where this has already been installed and need these to connect to the sunny portal…but i cant see these codes anywhere, …

    Reply »
    • avatar

      Justin Dyke

      01/13/2014 at 9:40 am

      Hi,

      For urgent matters, it’s best to call our Service Line at +1 877-697-6283. They will be more than happy to help you set up your system in Sunny Portal and help with locating the PIC and RID numbers you need.

      Thanks!

      Reply »
  • avatar

    MZack

    01/23/2014 at 10:48 pm

    Hi, how to integrate Zipp & Zonen pyranometer into external solar irradiation (Sunny sensorBox). I’ve attached this pyranometer, but in sunny Webbox, value for external irradiation still be zero.

    Reply »
    • avatar

      Justin Dyke

      01/27/2014 at 8:34 am

      Hi Mat,

      Unfortunately it’s not possible to connect an external irradiance sensor to the SensorBox. If you need more help configuring your SensorBox, feel free to call our Service Line at 877-697-6283 and they can walk you through any questions or concerns you may have.

      Thanks,
      Justin

      Reply »
  • avatar

    Zvonimir

    02/11/2014 at 12:51 am

    Dear Sirs,
    My colleagues and I have a few small plants to 30kW in Croatia, we would like the same work remotely monitor their work, whether you are able to offer some other solution except the Web box that is too expensive for small power plants.
    Example: power 30kW, 2xSMA15000TL10
    If I take one WEBCONNECT, is it enough, and inverters that communicate via Bluetooth?

    Best Regards

    Reply »
    • avatar

      Justin Dyke

      02/11/2014 at 4:16 pm

      Hi Zvonimir,

      There are a few options for your inverters. However, the inverters you’re using are not US products so it’s best for you to contact our German colleagues. They’ll be able to discuss the options for your system and make sure all of your questions are answered. You can click here to find the appropriate Service Line phone number and email address.

      Best,
      Justin

      Reply »
  • avatar

    Neranjan

    02/11/2014 at 2:11 am

    Dear SMA,

    I really love this new WebConnect interface. We can offer free web monitoring without using additional webbox. (For some models). I hope that it will be better if there were a locking mechanism at the connection. I found that, the RJ45 connector get easily loosed due to other reasons.

    Reply »
    • avatar

      Justin Dyke

      02/11/2014 at 10:23 am

      Hi Neranjan,

      Thanks for the kind words and good feedback. If you’d like, please email more information on the looseness issues you’re having with the RS485. We’d like to know more and help, if possible. You can reach me at socialmedia@sma-america.com

      Thanks,
      Justin

      Reply »
  • avatar

    SteveM

    03/10/2014 at 7:22 am

    Greetings,
    I’m having difficulty determining whether the Webconnect system is compatible with the Sunny Boy 5000US-12 series inverter. The Speedwire Piggyback data module seems to be, but the Webconnect doesn’t list it as “supported”. Thanks for any info.
    Steve

    Reply »
    • avatar

      Justin Dyke

      03/11/2014 at 10:57 am

      Hi Steve – Yes, the Webconnect system is compatible with your inverter. The speedwire Webconnect Piggy-back Card will provide communication to Sunny Portal, just make sure to use the SWPB-US-10 system as opposed to the one labeled DM, which would be a data module.

      Best,
      Justin

      Reply »
  • avatar

    Alan Spence

    03/12/2014 at 9:20 am

    How do I confirm that the Webconnect will be compatible with an older Sunny Boy 6000? Installed mid 2011.

    Reply »
    • avatar

      Justin Dyke

      03/12/2014 at 4:34 pm

      Hi Alan – For your inverter, our Webconnect Piggy-back card would be compatible for communication with the Sunny Portal. You can contact one of our authorized distributors to get the part and if you have any questions about the installation, we have a video overview or you can contact our Service Line at 877-697-6283 for any additional questions. Thanks!

      Reply »
  • avatar

    Jorge Benavides

    04/07/2014 at 3:48 pm

    My Network PC is protected by firewall, what port´s are necestary to open for register webconect into Sunny Portal?

    Thanks

    Reply »
    • avatar

      Justin Dyke

      04/08/2014 at 9:41 am

      Hi Jorge,

      There are two ways we can help you, just let me know which works easiest for you. First, you can contact our Service Line at 877-697-6283 or Service@SMA-America.com and they can help with the needed open ports and get your Webconnect into Sunny Portal. The other option is best if you’re more tech savvy, email me at socialmedia@sma-america.com and I can send you the reference guide with all the needed information to get you up and running.

      Thanks,
      Justin

      Reply »
  • avatar

    Steven Padin

    04/21/2014 at 12:12 pm

    Hi! We installed recently a Webconnect to a SB4000 inverter. We used to install the Webbox units before and we had the ability to tweak the inverter by changing parameters remotely and now we cannot find a single way to do the same with the Webconnect.

    Can anyone tell me how to do that with the Webconnect, if possible? Thanks!

    Reply »
    • avatar

      Justin Dyke

      04/21/2014 at 1:31 pm

      Hi Steven – It is possible, simply download the latest version of Sunny Explorer from our website using your PC and launch the software. It’ll ask you which connection type to use, select speedwire in the drop down menu. As long as your PC is directly connected to the internet and the Webconnect with a standard Ethernet patch cable, and the inverter is the DC disconnect turned on, everything should work just fine. If you’re having other issues, you can call our Service Line at 877-697-6283.

      Thanks,
      Justin

      Reply »
      • avatar

        Steven Padin

        04/21/2014 at 1:45 pm

        Just one question. I tried that with the Sunny Explorer last week and it keeps scanning in order to find out a PV plant, but how can I tell the software that I’m trying to connect to THAT inverter that is remotely installed from where I’m trying to establish connection?

        The software seems to trying to find a LOCAL connection with the inverter and I just don’t understand how it will be connected to an inverter if I cannot even log in to my SMA account. Please clarify!

      • avatar

        Justin Dyke

        04/21/2014 at 2:15 pm

        Hi Steven – I think it would be best for you to call our Service Line at 877-697-6283 and they’ll get you taken care of right away.

        Thanks,
        Justin

  • avatar

    Steven Padin

    04/21/2014 at 8:11 pm

    BTW, Justin, the Sunny Explorer is not available for download at this moment.

    Reply »
    • avatar

      Justin Dyke

      04/22/2014 at 9:56 am

      Hi Steve – Our team successfully downloaded and launched Sunny Explorer this morning. If you’re not seeing the download option or are receiving error messages, it would be best to call the Service Line to troubleshoot and solve any problems. Thanks for letting us know!

      Reply »
  • avatar

    Jeanine

    04/22/2014 at 6:59 am

    Hi,
    I have a Sunny Webbox. Our data usage has gone up expending a huge amount of data and our monthly data usage has quadrupled. They are saying that the PUSH service is not the issue stating:
    “With regard to the data received (IP addresses and download data) the following:
    • The IP addresses is not for the webbox, but rather for internal use (gateways).
    • The downloading time for the sunny webbox will not be longer than 15min.”

    Yet I see Melissa has her own update above. I am non-technical so if you could explain to me in laymans terms that would be appreciated.

    Reply »
    • avatar

      Justin Dyke

      04/22/2014 at 10:20 am

      Hi Jeanine,

      Based on the information you provided, it’s unlikely that your Webbox is contributing heavily to your increase in data usage. It looks like you’d spoken with your internet provider, who said the Webbox’s data push functions are not the issue causing your spike in usage and that is our opinion as well. The gateway you mention is your household router, which interacts with all internet devices, not simply the Webbox. The Webbox automatically uploads data about your solar system’s energy production at regular intervals; it seems that yours is set to send uploads every 15 minutes.

      If you’d like help changing the upload interval settings or have other questions about the Webbox, please contact our Service Line at 877-697-6283 for assistance. Hopefully this helps with narrowing down what is causing your spike in data use.

      Best,
      Justin

      Reply »
  • avatar

    Paul

    05/09/2014 at 11:43 pm

    I have a 3 year old SB3800 with a Bluetooth piggyback card fitted connected to a Sunnybeam display. I’ve just bought a Bluetooth Webbox but can’t sem to connect it to the inverter. Do I need a new piggyback card such as a webconnect?

    Reply »
    • avatar

      Justin Dyke

      05/12/2014 at 9:14 am

      Hi Paul – the first thing to check is that the NET ID dial on your Webbox is set to the same NET ID as your Bluetooth Piggy-back Card in the inverter. The Webbox comes with a sticker placed of this dial with some brief instructions, also. If you’ve confirmed the NET IDs match and it still isn’t working properly, the best thing to do is call our Service Line for support. They can be reached at 877-697-6283.

      Hope this helps,
      Justin

      Reply »
  • avatar

    Rajko

    05/14/2014 at 11:35 am

    Hello,
    I have small solar plant of 8kW. I want to control my inverter by my home Modbus network. Is any cheeper solution to connect inverter to Modbus network or only to use Sunny WEBBox?

    Thank you and best regards!

    Rajko

    Reply »
    • avatar

      Justin Dyke

      05/14/2014 at 2:54 pm

      Hello Rajko –

      SMA inverters are not Modbus enabled devices themselves, however, the Sunny Webbox is a Modbus gateway that collects data over RS485 using our SMA DATA 1 protocol and provides a Modbus/TCP output. Right now this is our only Modbus solution. Depending on your level of technical savvy, we publish our RS485 SMA DATA I specifications so an application could be developed that used Modbus over Serial. If you email socialmedia@sma-america.com I can provide you with the needed documents to help with any software development.

      Best,
      Justin

      Reply »
  • avatar

    Ted

    05/17/2014 at 5:32 pm

    My 5 kW solar panel system was just installed using a 5000TL-US inverter w/ a WebConnect module. Everything is working great but… I’m trying to write a linux application to grab data from the web connect module and I can’t find any information on the communication protocol. I’ve found several projects that have tried to reverse engineer it with varying amounts of success but they still have a lot of unknowns.

    It would be extremely helpful if you would make the WebConnect message protocol specification available so people can use their linux machines (or other custom software) to access the data that’s available.

    Thanks,
    Ted

    Reply »
    • avatar

      Justin Dyke

      05/19/2014 at 9:14 am

      Hi Ted – That’s great that your system is working so well! The Webconnect Card you installed operates with our SMA DATA II+ protocol, which we don’t publish for outside development. However, should you ever change the communication device in the inverter to our RS485 Data Module, we do publish the SMA Data I protocol that it uses for outside development. You can email socialmedia@sma-america.com and I can send those documents to you directly.

      Thanks for reaching out,
      Justin

      Reply »
  • avatar

    edgar gonzalez

    06/28/2014 at 11:41 am

    Buenas tardes
    tengo problemas con dos inversores tripower de 20 K,
    en ambos tengo instalado el webconnect
    pero no puedo darlos de alta para monitorear a distancia
    me falla en el ultimo paso
    quien me puede ayudar por favor

    Reply »
    • avatar

      Justin Dyke

      06/30/2014 at 10:40 am

      Para obtener asistencia técnica, póngase en contacto con nuestro rollo 1 al número gratis 877-697-6283. O envíenos un correo electrónico a service@SMA-America.com .

      Reply »
  • avatar

    Ismael Cristiano Kohls

    06/30/2014 at 11:56 am

    Good afternoon,

    Our company bought a few drives here in BRAZIL and dificundade we are doing the tests with the inverters and CLUSTER. The model inversore and STP 5000 TL-20, and have the cluster controller revision 1.0.0.0, the doubts we would like to communicate with the cluster because I have entered in the webpage and I configured the IP to be used and the server modbus tcp this on I am using to test the communication modScan-32, I’m using the records of the manual, which would be the more ID inverters to be used as this I do not see him anywhere, because the manual says that they are the number 3 forward.

    I look retor…………

    Reply »
    • avatar

      Justin Dyke

      06/30/2014 at 12:40 pm

      Hi Ismael – the best way for us to help you would be through calling out Service Line at +1 877-697-6283. They will be able to assist you.

      Thanks,
      Justin

      Reply »
  • avatar

    Gustave

    07/18/2014 at 12:41 am

    Justin,
    Is it just me or has Webbox a problem with Modbus data from SI 8.0? Nothing from the SI shows in the “Modbus” on Webbox or polling the Webbox. It does show my three Tripowers.

    Regards,

    Gustave

    Reply »
    • avatar

      Justin Dyke

      07/18/2014 at 10:01 am

      Hi Gustave,

      Thanks for reaching out. The Sunny Island 8.0H-10 is supported by MODBUS; there are a few reasons why you may be experiencing this issue so please contact our Service Line (877-697-6283 or Service@SMA-America.com) at your earliest convenience so we can get this resolved with you.

      Thanks,
      Justin

      Reply »
  • avatar

    ChrisS

    07/29/2014 at 9:16 pm

    I have a Sunny Webbox BT talking to 2 of your inverters, but am considering using the Sunnyboy 240 microinverters with the multigate for one array of my panels. Will the multigate connect to the Webbox? Thanks

    Reply »
    • avatar

      Justin Dyke

      07/30/2014 at 9:34 am

      Hi Chris,

      If you install a Sunny Boy 240-US system the Multigate will not connect to the Webbox. However, once you register the micro inverter system on Sunny Portal (using your existing account) it will show up as a second system that can be seen and controlled from your normal homepage. We have an instructional video on how to register the Multigate with Sunny Portal that can help with this process, should you install the system. Hopefully this helps and best of luck!

      Thanks,
      Justin

      Reply »
  • avatar

    Alex Aitken

    09/09/2014 at 8:17 am

    I am trying to implement the Real Time Monitoring with SMA . I am being told by comms SMA de that the Bluetooth package does not have the relevant MODUS application. Currently my WEBBOX is running Bluetooth 01.02.12R which is an old version. I have tried to upgrade the Webbox and the relevant inverters to the 02 series. via the sunny utility. It does not take. The system acknowledges the download but does not rpt not upgrade.
    1. Is there a module that can be retrofitted to the webbox to enable the new rev level of Bluetooth with the MODUS application
    2. I have also tried to upgrade the inverters Bluetooth component and it is stuck on the old rev level
    3. Recently I have had to replace a Bluetooth card direct from de the replacement card was a success but it has reverted to the 01.02.12.R level.
    Is there anyway that I can get the WEBBox to support MODUS with a new Bluetooth component change or otherwise

    Reply »
    • avatar

      Justin Dyke

      09/09/2014 at 10:22 am

      Hi Alex,

      We can definitely help you. First, can you let me know the model of inverter your using? Then secondly, we’ll need to know the serial numbers from all of the devices so we can determine exactly what is going on.

      If it’s easier for you, email me at socialmedia@sma-america.com and I can connect you with our Communication Specialist from our service team for further assistance.

      Reply »
  • avatar

    Rick

    09/28/2014 at 8:52 pm

    I have 2 – SB 4000TL-US-22 inverters just got online 40 days ago
    I’d like to monitor them
    What do I need to do this?

    Rick

    Reply »
    • avatar

      Justin Dyke

      09/29/2014 at 9:38 am

      Hi Rick,

      Congratulations on your new solar system!

      The easiest way to monitor your system is through Webconnect. Either you or your installer will need to install a communication card in each inverter and run standard ethernet wire from the inverters to your home’s router. From there, you’ll create an account in Sunny Portal where you’ll be able to see your system production online or via iPhone/Android apps.

      If you have any more questions, don’t hesitate to ask me or call our Service Line at 877-697-6283.

      -Justin

      Reply »
  • avatar

    Mihran

    10/01/2014 at 10:17 am

    I have a webbox with SMA DM-485CB-US-10 Module. Everything works fine form home, but have hard time getting it registered on SunnyPortal since it keeps asking PIC and RID, which does not look like they come on this module. When I login to the SunnyWebBo there is a plantidentifier that seems relevant to registration, but can’t find a way to put it somewhere on SunnyPortal. Any hints?

    Reply »
    • avatar

      Justin Dyke

      10/01/2014 at 5:22 pm

      Hi Mihran,

      The easiest way to help is by having you email socialmedia@sma-america.com. I have a Webbox Quick Start Guide that will help you get everything online. I’ll email it as soon as I get your email.

      Best,
      Justin

      Reply »
  • avatar

    stkyng

    10/15/2014 at 10:16 am

    I’ve just finished installing my PV system with the SMA SB 7000 us inverter. I want to monitor production and but haven’t been able to decide which system is best for my needs, Webconnect or Webbox. I prefer to access the information via the internet from anywhere with my cellphone. I am not sure which firmware I have either. Where can I find that information?

    Reply »
    • avatar

      Justin Dyke

      10/15/2014 at 11:43 am

      Hi – Thanks for asking! It all depends on how much data from your system you’ll want to have? Both Webconnect and WebBox will run through our monitoring site, Sunny Portal, which has smartphone apps for iPhone and Andriod. The largest difference is that Webconnect will show current production and things like daily production totals and any system faults, while WebBox is a data logger that will capture data on system production from the day it is installed plus system faults as well.

      What level of data are you looking for from your system?

      -Justin

      Reply »
      • avatar

        stkyng

        10/15/2014 at 1:17 pm

        I think I want to capture as much data as possible so it sounds like I want the Webbox.
        I have a used SB 7000us inverter that already has data on it. Is there a way to clear that old data out and start fresh?
        And how can I find out which firmware I have?
        Thanks Justin.

      • avatar

        Justin Dyke

        10/15/2014 at 1:54 pm

        It does sound like the WebBox is what you’re looking for.

        For resetting the previous production data, that is something that is possible but will need to be done through our Service Line. Also for that, you’ll need to already have the WebBox up and running to access Sunny Portal and get into the inverter parameters. This is also where you’ll be able to determine the inverter’s firmware package. Our service team can help with all that to make sure everything is handled properly.

  • avatar

    stkyng

    10/15/2014 at 1:29 pm

    That webbox is pretty expensive.
    Does the Webconnect not store data, only show daily totals?

    Reply »
    • avatar

      Justin Dyke

      10/15/2014 at 1:59 pm

      The Webconnect will store about two months of data, taken in 15 minute increments. Anything older than two months is deleted. Like I said before, it all depends on how much data you’ll want and how often you plan on accessing and using it. Webconnect is affordable and simple to install, but the available data is limited compared to the WebBox.

      Hope this helps!
      Justin

      Reply »
  • avatar

    stkyng

    10/15/2014 at 3:20 pm

    Thanks Justin
    Where can I find the technical differences between the two systems?

    Reply »
    • avatar

      Justin Dyke

      10/15/2014 at 4:16 pm

      Absolutely, I’m glad to help. For details beyond what’s in the article above, you can learn about Webconnect here and WebBox here.

      Reply »
  • avatar

    stkyng

    10/15/2014 at 4:53 pm

    Thanks Justin but I’m looking for the specific data provided by both systems.
    I like Webconnect for it’ simplicity and ease of use. But I don’t know if I would use the extra data provided by WebBox?
    For example would I be able to calculate how much power I’m sending to my utility provider and compare that with what they are billing me with either system?
    Would I be able to monitor each panel in the strings?
    I need more information to make a decision.

    Reply »
    • avatar

      Justin Dyke

      10/15/2014 at 4:58 pm

      For more specifics, you can email me at socialmedia@sma-america.com and I can connect you with someone who is more of an expert than myself. Regarding the few examples you listed, I believe that both systems will only tell you how much power was produced, you would need your utility bill to determine the breakdown of sell-back versus self-consumption.

      Module-level monitoring is only available for systems using the Sunny Boy 240-US micro inverters.

      Reply »
  • avatar

    nginx

    02/01/2015 at 12:58 pm

    Heya just wanted to give you a quick heads up and let you know a few of the pictures aren’t loading properly. I’m not sure why but I think its a linking issue. I’ve tried it in two different web browsers and both show the same results.

    Reply »
    • avatar

      Justin Dyke

      02/02/2015 at 9:02 am

      Thanks for the heads up! I’ll take a look and see if I can get it fixed.

      Best,
      Justin

      Reply »
  • avatar

    Jerry

    03/04/2015 at 2:43 am

    Hi, I’m a solar installer and I was wondering if I a single inverter can send data to several sunny portal accounts via webconnect.
    What I would like to achieve is the customers to be able to access their own plant, while I am able to oversee every plant via my sunny portal account.

    Reply »
    • avatar

      Justin Dyke

      03/04/2015 at 7:58 am

      Hi Jerry,

      Yes, it’s very easy by having multiple email addresses associated with one plant, that way each email address has access and each can have varying levels of access. That way you can have customers see different things or only have access to certain parts of Sunny Portal while you have the majority of the accessibility.

      Reply »
  • avatar

    Jan Åsberg

    03/30/2015 at 7:02 am

    Hi
    He was, I find a manual for WebConnect vs. WebBox
    whether to attach it to a bashes it must have an IP adres (192.168. *. *) so hor enables access to cokfigurera it.
    (Forgive my for bad english)

    Reply »
    • avatar

      Justin Dyke

      03/30/2015 at 11:29 am

      Hi Jan,

      For IP addresses and configuration, please call our Service Line directly and they’ll provide much more detailed advice. They can be reached at 1 877-697-6283 during normal business hours.

      Best,
      Justin

      Reply »
  • avatar

    Eric

    03/30/2015 at 2:33 pm

    Hi

    I am adding a two bluetooth piggy back cards to two SWR2500U inverter, do I need a bluetooth webbox for data logging? or I can just read them from computer with sunny explorer?

    Thanks

    Reply »
    • avatar

      ERIC

      03/31/2015 at 8:43 am

      for my previous questions, i have 1 more SB5000TL need monitoring, can I add 3 piggy back to all 3 plants ? but it seems 5000TL do not support piggy back?

      Thanks,

      Reply »
      • avatar

        Justin Dyke

        04/01/2015 at 3:06 pm

        Hi Eric,

        You should’ve received an email from Kerry from our Service Line regarding your first question. For the Sunny Boy 5000TL-US to communicate with your WebBox you can install an RS485 data logger card and run Ethernet from it to the WebBox for plant communication.

        Best,
        Justin

  • avatar

    Bob

    04/03/2015 at 9:57 am

    I’m designing a 10 kW system with two, 5000TL-US-22 inverters. My home computers are Macintosh, on a local area Wi-Fi network. What data logging system is compatible with my Apple computers? I can also string ethernet cable from the inverters to my DSL modem or Wi-Fi router box. Thanks, Bob

    Reply »
    • avatar

      Justin Dyke

      04/06/2015 at 10:22 am

      Hi Bob,

      The accessibility for the system will be done via Sunny Portal, which you’ll access online through your browser.

      This all depends on what level of data you’d like to have. If you’re more interested in casual data like hourly/daily production, fault detection, etc. then installing our Webconnect cards in each inverter and running Ethernet from them to your DSL router would be a great solution.

      If you are looking for full data logging and increased abilities with system parameters beyond the casual homeowner, the Sunny WebBox is the best solution. For this, you’ll need RS485 cards for each inverter and to run Ethernet from them to the WebBox (which then connects to your DSL router).

      Reply »
      • avatar

        Bob Watson

        04/08/2015 at 10:22 am

        Thanks, Justin.

        Is there a bluetooth wireless option that is compatible with my iPhone or iPad? What interface card would I order for that?

      • avatar

        Justin Dyke

        04/09/2015 at 8:23 am

        Hi Bob,

        To get system data on your mobile device we offer apps for Sunny Portal that are iPhone/iPad and Android compatible. Once your system is registered with Sunny Portal you can log in via the app and track production, trends, be alerted of any system messages, etc. It’s a very convenient way to monitor your system on the go.

        If you’re looking for a wireless communication system from the inverter back to your router then unfortunately SMA does not offer a wireless option, however there are third-party products that we’ve tested to work with Webconnect to make the system wireless (though it sounded like that might not be an issue as your previous comment said you can run Ethernet cable from the Sunny Boy to your router). Please email socialmedia@sma-america.com and I can send some information on the system we’ve tested to work with the Sunny Boy TL-US.

        Hope this helps in your design,
        Justin

  • avatar

    sbelhaj

    04/25/2015 at 4:19 pm

    I have a Sensorbox that’s failing to connect to Webbox via Bluetooth Power Injector. It has been working for over a year now but recently stopped working. The device’s status in Webbox is “Not logged in”.
    The Com LED on Bluetooth Power Injector blinks, indicates that it is communicating with the Sensorbox. The Sensorbox status LED has quick short blinks (2 blinks, gap, followed by 6 blinks)

    Can you tell me what this pattern means?
    Thanks.

    Reply »
    • avatar

      Justin Dyke

      04/29/2015 at 8:28 am

      Hello –

      This is a tougher question to answer without more troubleshooting. There is a chance it could be a voltage issue from the power supply but the best step would be to call our Service Line and have them walk you through some testing. They can be reached at 877-697-6283.

      Best,
      Justin

      Reply »
  • avatar

    Robert

    04/29/2015 at 10:33 am

    If I have two inverters being used for my 11kW residential system.. would I need two webconnect cards installed.. one for each inverter, or can they daisy-chain in such a way that one card in one inverter can supply information for the system as a whole?

    Thanks!

    Reply »
    • avatar

      Justin Dyke

      04/29/2015 at 2:23 pm

      Hi Robert – You’ll need two, one Webconnect for each inverter. They’ll daisy chain together and you’ll only have one Ethernet cable coming back to your internet router.

      Let us know when your system is commissioned, we’d love to post photos!

      Best,
      Justin

      Reply »
  • avatar

    Jason

    05/17/2015 at 10:28 pm

    Can you share the protocol required to access data from a Webconnect card? With the WebBox, data can be accessed via FTP, but that is not available for Webconnect installations. In either case, it would seem that a simple API to SunnyPortal would be the most optimized solution.

    SMA is seriously behind the curve on this… just look at what SolarEdge, Enphase, and Fronius are doing with data access, along with any number of 3rd party monitoring services. Please reconsider your policies against data sharing.

    Reply »
    • avatar

      Justin Dyke

      05/18/2015 at 2:07 pm

      Hi Jason,

      I’ll reach out via email to provide you with the documentation you’re looking for.

      Best,
      Justin

      Reply »
  • avatar

    Brandon

    05/20/2015 at 8:47 am

    Hi, I recently contracted to have a system installed at my house and will be receiving the SMA sb7000TL-US-22 inverter. At the time of ordering it was unknown that that I could have the WebConnect preinstalled on my inverter. My question is, if I self install the WebConnect at a later date, will that void the warranty of the inverter; do I have to have a professional install WebConnectto maintain the warranty?

    thanks,
    Brandon

    Reply »
    • avatar

      Justin Dyke

      05/20/2015 at 9:14 am

      Hi Brandon,

      Great to hear you’re going to have a TL-US! There is no issue with the warranty for installing the Webconnect card at a later date. We always recommend having a professional perform the installation to ensure a safe install but the process is very easy to do if you’re interested in doing it yourself. However, your installer can install the card and get it set up with ease on the day of the system install and/or commissioning after final inspection.

      Best,
      Justin

      Reply »
  • avatar

    jr

    05/22/2015 at 6:59 am

    Can i add new inverter in exixsting plant in sunny portal?.

    Reply »
    • avatar

      Justin Dyke

      05/26/2015 at 10:39 am

      Hi Jr – Absolutely. Are you trying to add an inverter to an existing plant (like increasing system size) or adding a new plant/system to an existing Sunny Portal account?

      Best,
      Justin

      Reply »
  • avatar

    John Jensen

    06/02/2015 at 3:30 am

    Why can I use the bluetooth option to interface between the Sunny Boy and the Sunny Portal on an iMac or and iPad or a iPhone.

    don’t need the added expense of purchasing a Webconnect item and hardwiring by cable it to my internet data point.

    Advise please…….John

    Reply »
    • avatar

      Justin Dyke

      06/02/2015 at 9:57 am

      Hi John,

      At this point the data exchanged between the inverter and Sunny Portal is done through a proprietary protocol to ensure accuracy and security. We do offer smartphone apps for iPhone/iPad once your system is connected to Sunny Portal but you will need to purchase the Webconnect card and wire it to your router.

      Sorry for any inconvenience this may pose to you,
      Justin

      Reply »
  • avatar

    Jeroen Dewaele

    06/03/2015 at 1:06 pm

    Hi,

    I have a Sunny Boy 4000TL-21 (connected with webconnect).
    Is there an API available (like RPC for sunnybox) ?
    I would like to read data from it with TCP / HTTP.

    Greetings,
    Jeroen

    Reply »
    • avatar

      Justin Dyke

      06/03/2015 at 3:13 pm

      Hi Jeroen – Fortuneteller the data protocol is propitiatory for SMA devices like the Sunny WebBox to gather advanced information like what you’re looking for.

      Best,
      Justin

      Reply »
  • avatar

    Mudhi Andhika Putra

    06/09/2015 at 2:36 am

    Hi

    I have a problem with a Sunny Webbox, the a sunny webbox unable to detect the sunny island inverter. I have got 5 device detected (2 sunny boy, 2 windy boy and a sensor box). With this case I unable to configure the sunny island through the webbox.

    The question is what happend with the sunny island inverter is that a coms problem or what?

    FYI SI16.OH-11
    serial number 1261014203

    Reply »
    • avatar

      Justin Dyke

      06/09/2015 at 11:14 am

      Hi Mudhi – The only way we can diagnose equipment issues is over the phone. Please call our Service Line at 877-697-6283 and they will be able to help.

      Best,
      Justin

      Reply »
  • avatar

    Rudeman Golez

    06/18/2015 at 7:23 am

    Hello,

    I am building a farm (5.6MW) using STP20000TL-EE and planning to use a SCADA as required by the grid. I am about to order webconnects and cluster controllers to precisely monitor 5 arrays of 1.25MVA. I am using a proper communication architectural design for my plant? Please advise before I make an expensive purchase. Also, can I utilize fiber optics cables as replacement for the cat5 cables on our Webconnects?

    Thank you,

    Rudeman

    Reply »
    • avatar

      Justin Dyke

      06/18/2015 at 10:18 am

      Hello Rudeman,

      The best way for us to help you is by emailing socialmedia@sma.de. Given that your STP20000TL-EE is not a product sold in North America, our team has very limited knowledge of that inverter solution and isn’t the best to provide that level of advice.

      Best of luck,
      Justin

      Reply »
  • avatar

    Art Toy

    07/19/2015 at 7:03 am

    We will be installing two SB7000TL-US-22 at a farm. The inverters will be at the array and the power going to a barn 200 feet from the array where the main utility feed comes in. The router is located in the main house another 200 feet from the barn or about 400 feet away from the array. We would like to use the Webconnect feature. Is there a third party product to connect wirelessly from the barn to the house to bridge the gap? I am looking for a system that looks like this: Inverter with a Webconnect via a cat5 to the barn with a base station with wireless feature communicating with another base station by the router? The area between the barn and the main house is very nicely manicured, so I am trying not to trench from the barn to the main house.

    Reply »
    • avatar

      Justin Dyke

      07/20/2015 at 11:07 am

      Hi Art – we do have some options from third party companies and I’d be happy to share them over email, that way I can attach the document. Please email me via socialmedia@sma-america.com and I can recommend some options and connect you with our service team if needed.

      Look forward to helping further,
      Justin

      Reply »
  • avatar

    Deryck

    08/31/2015 at 6:29 pm

    Hi,

    I have a STP 5000TL-20 (v02.52.02.R). We’re running 20 x 280w LG panels. It’s been a great performer.

    Being a software developer, I want take advantage of automating various functions within my house based upon the amount of available “unused” power for example and provide integration it with an Arduino Yun and iOS app. You get next to nothing for feed-in rates here in Australia.

    Purchasing a RS485 module for Modbus (and then getting an electrician to install) – seems quite an expensive option when I already have access to “speedwire” and bluetooth.
    Sunny Explorer communicates fine… Disappointing…

    Are there any remote procedure calls, or an API available which I’m just missing that can be used over TCP/IP or UDP?

    Rant follows…:
    It would be a shame if SMA does not provide such development support. (Without purchasing an additional Webbox). If Sunny Explorer access is secure, an API can also be made to be secure.

    I can see future customers being swayed by other inverter brands that support this type of platform functionality. The Internet Of Things (IOT) era on our doorstep demands support for easy integration.

    Having to resort to reverse engineering bluetooth or the SMA DATA II+ protocol is time consuming and not an elegant solution.

    Reply »
    • avatar

      Justin Dyke

      09/01/2015 at 2:25 pm

      Hi Deryck,

      You bring up some great points and an interesting bit of knowledge regarding Australian feed-in.

      However, at this time we don’t have an API available and the best option to perform the functions you’re looking for is indeed through an RS485 module with a WebBox using our MODBUS protocol interface. However, should any other options exist for Australian customers you can contact the SMA Australia service line here .

      The ability to provide development support is something we’re looking at and feedback like this is incredibly valuable. I am able to provide the SMA Data I protocol if you don’t have it already, though your mention of reverse engineering the Data II+ suggests your significantly further along the process.

      Best,
      Justin

      Reply »
  • avatar

    jr

    09/09/2015 at 6:37 pm

    it is possible to reset the data in sma inverter? i want to reset the data but i don’t know how.

    Reply »
    • avatar

      Justin Dyke

      09/10/2015 at 10:01 am

      Hi JR,

      Though we don’t recommend doing it because the existing data is good to have in the event of service needs, it is possible. You can reset the data by logging into Sunny Explorer and performing the reset.

      All the best,
      Justin

      Reply »
      • avatar

        jr

        09/15/2015 at 12:56 am

        Thanks JUSTIN

        but how?? is there a reset button on the sunny explorer? can you give me some thought or idea.

      • avatar

        Justin Dyke

        09/15/2015 at 10:25 am

        Hi JR,

        Here are the steps once logged into Sunny Explorer:

        When logged in as installer level, choose inverter in the list on left, then click on the Settings tab, open the Device tab, and click Edit at the bottom of that list, then within the Operation tab, use the pull down menu of Reset Operating Data to reset. Then click Save button at bottom of Device list.

        This should get your inverter fully reset.
        Justin

  • avatar

    jr

    09/17/2015 at 6:08 pm

    is there’s a way to delete the inverter on sunny portal but remain the data produce.

    Reply »
    • avatar

      Justin Dyke

      09/21/2015 at 3:50 pm

      Hi JR,

      Are you referring to hiding the plant from other users on Sunny Portal? If so, you would have the administrator delete the other active users from within Sunny Portal. Please note, be careful with this and make sure to not remove the original registered user.

      Hope this helps,
      Justin

      Reply »
  • avatar

    nikola5

    09/22/2015 at 12:53 am

    Above it says that Webconnect module does not have Modbus capabilities. However, in technical documentation regarding Modbus communication I found information that Webconnect module paired with STP 20000TL-30 inverter supports Modbus TCP communication. Which of these is correct?

    Reply »
    • avatar

      Justin Dyke

      09/22/2015 at 9:01 am

      Hi Nikola,

      The Sunny Tripower and Sunny Boy TL-US are now capable of communicating via Modbus when using the Webconnect card when the inverters are running the most current firmware. For the Sunny Tripower, version 2.70.02R (2014), and the Sunny Boy TL-US, version 2.62.30R (2015), is needed to communication directly via Modbus. We do recommend using the Cluster Controller to manage Modbus systems with more than a few inverters for simplicity.

      Thanks for asking about this, we’ll update the article to reflect the advances in Modbus accessibility since the original publishing.

      Best,
      Justin

      Reply »
  • avatar

    Kristopher Dunn

    09/24/2015 at 7:56 am

    Hello,

    Just to clarify – moving forward (once webboxes are gone) we will no longer be able to use bluetooth/wireless for inverters that are entirely too far from a data connection? We have tons of locations now that rely on that (I know they will be fine using the old webboxes), moving forward we will also have the same issue where running an ethernet cable is just not possible and we rely on bluetooth extenders/repeaters to get the conneciton.

    Thanks!

    Reply »
    • avatar

      Justin Dyke

      09/24/2015 at 4:16 pm

      Hi Kristopher,

      For systems using Webconnect we do maintain a list of of products that have been tested to work with the Sunny Boy TL-US inverters to eliminate the need to run Ethernet from the router to the inverter. For future products, we are always listening to customer feedback and the wireless concerns are very high on our priority list. If you can email SocialMedia@SMA-America.com then I can send you the list of WiFi devices that work with Webconnect systems in hopes it makes those installs easier for your team.

      Best,
      Justin

      Reply »
  • avatar

    Bart

    10/14/2015 at 2:58 am

    I do own a solar system based on a Sunnyboy SB3000-21TL + Webconnect. Over the past years I have been using the Sunny Explorer to download the data from the Webconnect. Unfortunately Sunny Explorer stopped working recently. After starting of Sunny Explorer, it asks for the usual login info which I provide. After login, it notifies that it cannot download data. Tried to reinstall Sunny Explorer but no success. Installed Sunny Explorer onto another computer in the same network which worked once. After that, same results. Scanning for plants in the network results in “no plants found”. I do notice that the Webconnect is properly logging data and communicating the details to the Sunny portal. That suggests no issues with cabling or network access of the Webconnect module. Any suggestions on how to fix this?

    Reply »
    • avatar

      Justin Dyke

      10/14/2015 at 10:33 am

      Hi Bert,

      Given what you described, we recommend power cycling your modem, router and inverter, then trying again. Also, make sure to plug directly into the router that is on the same network as the inverter. We have some tips on checking internet connectivity in our latest Tech Tip video here. Not all of the steps are needed given that you’re looking to use Sunny Explorer instead of Sunny Portal but this should help resolve the issue.

      Best,
      Justin

      Reply »
  • avatar

    William Leung

    12/06/2015 at 7:46 pm

    My customer is a professor in PV sector. He is trying to setup a system with two different solar panels. He is going to compare those two modules energy output. He would like to know the sample rate from the webbox. Can it build a sample for every minute?

    Reply »
    • avatar

      Justin Dyke

      12/08/2015 at 5:12 pm

      Hi William –

      The standard sample time is every 15 minutes. To change it to be a faster sample that would need to occur via Modbus over TCP/IP to the WebBox.

      Best of luck with your testing!
      Justin

      Reply »
  • avatar

    ORANGE

    12/11/2015 at 3:17 am

    Hi, I have an SB 5000TL-21 with a webconnect module working correctly with Sunny explorer on bluetooth. With speedwire the plant search fails. The network is configured correctly and firewall has been disconnected. With a manual IP address a ping on the device replies. What could be the next step for a troubleshooting ?
    Communication software version 02.62.07.R
    Best.
    Jean

    Reply »
    • avatar

      Justin Dyke

      12/11/2015 at 9:17 am

      Hi Jean,

      The best way to resolve your communication issue will be to call our Service Line for a real-time diagnostic. You’re inverter is not a North American model, so can you let me know what country you’re in then I can determine the best Service Line area for you to contact.

      Best,
      Justin

      Reply »
      • avatar

        ORANGE

        12/11/2015 at 1:06 pm

        Thanks Justin for your quick reply. My country is Belgium.
        Best
        Jean

      • avatar

        Justin Dyke

        12/11/2015 at 1:17 pm

        Hi Jean,

        We’re always happy to help. The SMA Benelux Service Line can be reached during normal business hours at +32 15 28 67 30 or via email through service@SMA-Benelux.com if that is easier for you. All other service items can be found here, too.

        Best,
        Justin

  • avatar

    Brian J

    12/13/2015 at 10:15 am

    Hi,
    I have a SunnyBoy 3000TL-US-22 Inverter. I cannot get daily data (Current Power ans Energy) from the Sunny Portal PV System Overview page to display. I can use Sunny Explorer to see this daily data with the daily graph, etc …. . However, using the Sunny Portal web page I do not get the Current Power (it displays 0 ) and the Daily Energy (it displays only the current months total energy).

    I haven’t changed anything in the set up.

    The problem keeps randomly happening. Seems it start when Sunny Portal updated their software the last time around the beginning of Nov 2015.

    Any ideas what may be happening and how I can fix this?

    Reply »
    • avatar

      Justin Dyke

      12/14/2015 at 10:01 am

      Hi Brian,

      The likely best first step will be to power-cycle both the inverter and your internet equipment (router, modem, etc.) to see if that clears up the issue. You Sunny Boy’s the display will offer some helpful troubleshooting (which we have a video on, here). If this doesn’t resolve the issue, you can contact our Service Line for real-time troubleshooting at 877-697-6283 and they will also have more info on the status of any Sunny Portal updates and other impacts those might be having.

      All the best,
      Justin

      Reply »
  • avatar

    JR

    12/13/2015 at 5:19 pm

    Hi,
    i have a problem with my inverter, i have two(2) inverter in a series internet connection, it’s both connected to the internet but the first inverter(1) wouldn’t upload any data to sunny portal, but the other one are easily uplaod the data to the portal and that inveter(2) is the last to the series connection meaning this inverter(2) is connected to the first inverter(1) that has a problem on uploading data.

    Reply »
    • avatar

      Justin Dyke

      12/14/2015 at 9:40 am

      Hi JR –

      Which model inverters do you have? The likely best first step will be to power-cycle both inverters and your internet equipment (router, modem, etc.) to see if that clears up the issue. If you have a Sunny Boy TL-US, the display will offer some helpful troubleshooting (which we have a video on, here). If this doesn’t resolve the issue, you can contact our Service Line for real-time troubleshooting at 877-697-6283.

      Hope this helps,
      Justin

      Reply »
      • avatar

        JR

        12/14/2015 at 5:02 pm

        Hi Justin,
        the speed wire and the sunny portal icon are present on the inverter screen, but it doesn’t upload any data on sunny portal, is there something wrong with the my webconnect?.

      • avatar

        Justin Dyke

        12/15/2015 at 8:28 am

        Hi JR –

        It sounds like you’ll need some real-time diagnostics with our Service Line. Can you call them at 877-697-6283? This might be an issue with firewall or port forwarding settings that needs a deeper dive.

        Thanks,
        Justin

      • avatar

        JR

        12/15/2015 at 7:02 pm

        Hello Justin,
        i don’t know if i solve the problem because, i replace the webconnect with a new one and then all data is suddenly uploads. i try to register that webconnect with a new inverter so i will know if that webconnect are busted but the RID and PIC could not identify. but the other webconnect are okay only that one.

  • avatar

    Mike

    01/01/2016 at 10:41 am

    I have two 500TL-US Inverters that a >150 feet from my router. It is really not an option for me to move my router and I don’t want to run 150 feet of Cat 5 Cable through my house to get to the inverters. I do get a strong Wi-Fi signal from my router where my inverters are located. Does SMA have a wireless\wi-fi Webconnect solution?

    Reply »
    • avatar

      Justin Dyke

      01/04/2016 at 9:40 am

      Hi Mike –

      We don’t have an SMA branded solution but we have tested some third-party wireless equipment to work with the Sunny Boy TL-US. Send an email to SocialMedia@SMA-America.com and I can send the list of equipment for your consideration.

      Best,
      Justin

      Reply »
  • avatar

    SolarFan

    01/23/2016 at 11:29 pm

    Dear Nick ,

    Is it possible to connect an inverter by a 3G router to Sunnyportal , when there is no options in the site for internet connection. There is just an inverter in the site.

    Reply »
    • avatar

      Justin Dyke

      01/25/2016 at 9:18 am

      Hi SolarFan,

      While the SMA communication system is proprietary, it is done so in accordance with standard protocols and most any brand should work for you. If you need additional information, email SocialMedia@SMA-America.com and I can send some extra documentation for requirements. You may need a separate switch for ease of laptop access, we know of many installers doing this without issue.

      Reply »
  • avatar

    jun

    01/24/2016 at 5:55 pm

    i configured my new sma 5000tl inverter, after a two days i need to reconfigured it but i cant access the installer account with the default password, i haven’t changes the password for installer during initial configuration, i’m confused because the user account is working with the default password. what should i do?.

    Reply »
    • avatar

      Justin Dyke

      01/25/2016 at 8:34 am

      Hi Jun,

      If you have registered the system with Sunny Portal, then the plant password you set there will now be the installer password to access the inverter as well. If this does not work, then you can contact our Service Line at 877-697-6283 for assistance resetting the passwords.

      All the best,
      Justin

      Reply »
  • avatar

    Neil Willis

    01/25/2016 at 9:28 am

    I have 6 Sunny Boy 7000TL-US-22’s and 6 Sunny Island 6048U’s. They are connected to a webbox behind a 3G firewall (x2) in Africa (I am in the USA). I have no problem uploading the data to the Sunny Portal, but I would like a solution similar to a remote desktop (via a proxy server, like Google Remote Desktop) to allow me to connect direct to the webbox to allow configuration changes to the Sunny Boys and Sunny Islands. Today I can do it, but I need a Laptop at the remote end always online and its slow. Can the webbox be enhanced to allow for a remote desktop type access using a 3rd party proxy server?

    Reply »
    • avatar

      Justin Dyke

      01/25/2016 at 10:54 am

      Hi Neil,

      The WebBox and router can be setup with port forwarding. This does depend on the router and requires some configuration in the router. Also something to keep in mind is data usage, transmitting the web interface over cellular will cause a spike in usage, for short periods infrequently probably wouldn’t be noticed, but longer sessions could increase the cell bill depending on your data plan. It’s very likely that this configuration could be done remotely with the laptop you mention. If you have any other questions on performing these changes, call our Service Line at 877-697-6283.

      Hope this helps,
      Justin

      Reply »
  • avatar

    Nic

    02/02/2016 at 5:00 am

    Hello,

    I’m currently using Sunny WebBox with RS485 features. The data logging interval been set to 5 minutes. However, I notice that when I download the csv file from webbox it only last for less than 6 days. Is there any other way to retrieve the data log for 7 consecutive days as I will need it for my data recording purpose? Do SMA database keep the data log, if so, could I request for the data?
    Thanks 🙂

    Reply »
    • avatar

      Justin Dyke

      02/02/2016 at 10:45 am

      Hi Nic,

      This could be due in part to the internal memory of the WebBox being full, but the device should allow for 12 months of data at the five minute interval. This is outlined in page 52 or the user manual. You can add an SD card (no larger than 2GB) for data storage. You can also get past data from Sunny Portal, but only at 15 minute intervals. If this doesn’t resolve the issue, please contact our Service Line at 877-697-6283.

      Best,
      Justin

      Reply »
  • avatar

    Raman

    02/08/2016 at 11:31 am

    Hi you mentioned in the blog that device firmware is kept upto date with web connect. By that do you mean that if I have webconnect module installed, I can remotely upgrade the firmware of the inverter?

    I can remotely upgrade firmware of all sunny tripower inverters using Sunny Portal if I have SMA Cluster Controller installed at site?

    Reply »
    • avatar

      Justin Dyke

      02/08/2016 at 1:48 pm

      Hi Ramen,

      Yes, if your inverter has Webconnect installed then during the registration process within Sunny Portal you would’ve been asked to approve the device for automatic firmware updates. If you feel those aren’t happening, you can login via Sunny Portal to check for any outstanding updates. The Cluster Controller will detect and push out the update to the Sunny Tripowers within its system automatically or if auto update is disabled, that can be done remotely as well.

      Best,
      Justin

      Reply »
  • avatar

    Raman

    02/08/2016 at 11:33 am

    Also a follow up question, can I remotely change inverter settings using Sunny Portal? Thanks in advance for your feedback.

    Reply »
    • avatar

      Justin Dyke

      02/08/2016 at 1:49 pm

      Hi Raman,

      Yes, but it’s likely easier for you to use the Cluster Controller to perform system-wide updates to the inverter settings.

      Thanks again,
      Justin

      Reply »
  • avatar

    Raúl

    03/01/2016 at 12:28 pm

    Hello,

    I have a pv plant with 10 SB 4000Tl-20 . Is it posible to use webconnect and cluster control with this inverters?
    Thanks.

    Reply »
    • avatar

      Justin Dyke

      03/01/2016 at 2:45 pm

      Hi Raul – By chance do you mean the -21 or -22? Both of those are compatible with Webconnect and the Cluster Controller.

      Best,
      Justin

      Reply »
      • avatar

        Raúl

        03/01/2016 at 10:28 pm

        Hello Justin,
        No, we have 2011 model and is 4000 TL-20.
        Thanks.

      • avatar

        Justin Dyke

        03/03/2016 at 8:59 am

        Hi Raul –

        This model is a European inverter that we are not familiar with here in North America. I suggest contacting your local Service Line to discuss with them as they’ll have the best knowledge for your inverter.

        Sorry I’m not able to help more,
        Justin

  • avatar

    Mario Laginha

    03/01/2016 at 3:42 pm

    We have a SMT 1700TL and it does not have a web card. Does it not come fitted standard???

    Reply »
    • avatar

      Justin Dyke

      03/01/2016 at 3:49 pm

      Hi Mario –

      We don’t have any knowledge on the 1600TL here in the US. For non-North American products you’ll need to contact your local sales office or distributor to discuss system communication capabilities. The SMA Australia team can be reached via their contact information here.

      Best of luck,
      Justin

      Reply »
  • avatar

    Travis

    03/02/2016 at 2:06 pm

    We have several SMA installations that we need to collect inverter data from. We would like to use the Web Connect where applicable to transmit this data, either in existing installations or in new installations moving forward. Can you provide me with more information about how to get the information sent to a specific site and what format it will be in?
    Many Thanks,
    Travis

    Reply »
    • avatar

      Justin Dyke

      03/03/2016 at 9:30 am

      Hi Travis,

      It might be better to you have you send me an email at SocialMedia@SMA-America.com to send over some documents on which type of inverter requires which communication card. Essentially, once the inverters have Webconnect or piggy-back cards installed, you’ll run Ethernet cable from them to the customer’s router and they’ll be registered with Sunny Portal to collect the data. Data can be downloaded to an CSV or Excel file and the site is fairly customizable.

      Best,
      Justin

      Reply »
  • avatar

    Arnold

    03/03/2016 at 4:23 am

    Hi everyone, I am newbie here, I need help on how to integrate sensor box to my existing sunny webbox, the sensor box is installed in the roof and it is connected to power injector blue tooth, now my problem is I cannot see any option to add the sensor box to my sunny web box. please help.

    Reply »
    • avatar

      Justin Dyke

      03/03/2016 at 10:28 am

      Hi Arnold –

      The process is outlined in page 21 of the manual and then pages 57-64. you’ll need to have the name net ID selected as the WebBox and inverters, then it should detect and work from there.

      Reply »
      • avatar

        Arnold

        03/03/2016 at 4:23 pm

        Hi Justine thanks for your reply,

        I have set already the Net ID same with my sunny webbox bluetooth, upon surfing to the webbox portal I cannot find any option to add my sensor box, is it automatically added/detected by sunny webbox? It is my first time to configure and I am still learning.

      • avatar

        Justin Dyke

        03/04/2016 at 10:10 am

        Hi Arnold –

        If it’s not auto-detecting then I think it’s best for you to call our Service Line for real-time diagnostic help. They’ll be able to troubleshoot this much more efficiently. Service can be reached at 877-697-6283.

        Best,
        Justin

  • avatar

    Leo

    03/23/2016 at 5:16 am

    Our internet connection was not available earlier than 1.5 months after the delivery of our PV plant. In Sunny Portal we therefore miss the first period. In Sunny Explorer I saw that these data are accessible from the startdate of the plant. Is it possible to have also visible this early data in Sunny Portal?

    Reply »
    • avatar

      Justin Dyke

      03/23/2016 at 4:27 pm

      Hi Leo –

      I am not sure what you saw in Sunny Explorer but it is not a data logger and does not store data, so unfortunately the system production information from the first period after commissioning is lost. Also, there is no way to migrate data from Sunny Explorer to Sunny Portal. Sunny Explorer is used primarily for diagnostics and system configuration while Sunny Portal is a system monitoring and communication site that is meant to be used on a regular basis.

      All the best,
      Justin

      Reply »
  • avatar

    Elaater Mohamed

    05/10/2016 at 4:28 am

    Please i have 4 invetres SMA sunny Boy Speedwire and a datalogger solar-log with RS485 inputs how can i connect them together ,can i use an RJ45 to RS485 converter?

    Reply »
    • avatar

      Justin Dyke

      05/10/2016 at 9:39 am

      Hi Elaater-

      Unfortunately, you will need the inverters to have RS485 modules. For the Sunny Boy XX00TL-US-22 inverter, this would mean replacing the Speedwire data module (SWDM-US-10) with the RS485 data module (DM-485CB-US-10).

      Best,
      Justin

      Reply »
  • avatar

    MMatthews

    05/10/2016 at 9:56 am

    Hello. I had a small (3kW) system installed in 2004, with the Sunny Boy 2500U. I’ve never had logging/monitoring beyond the lifetime-production number on the LCD (or if I did, it’s news to me!). The inverter has failed and I need to replace it. If I want to track my production and monitor my system, do I just get the Sunny Boy 3000TL-US-22 plus either Webconnect or Webbox, or are there any other products I need to order? (I have an ethernet router and patch cables already.)

    Reply »
    • avatar

      Justin Dyke

      05/10/2016 at 1:23 pm

      Hello-

      The new Sunny Boy you are considering, along with the Webconnect data module, will allow you to directly connect the inverter to your router and register your system on SMA’s Sunny Portal site for free. Once registered, you will be able to monitor your system production wherever you can log into Sunny Portal. SMA has iOS and Andriod apps for the Sunny Portal (free in their respective app stores), so this can be viewed on a smartphone or tablet as well as an internet connected computer.

      To use the WebBox (which we have recently discontinued), you would need to order this and the RS485 data module for the inverter instead of the Webconnect module.

      Best,
      Justin

      Reply »
      • avatar

        MMatthews

        05/13/2016 at 11:00 am

        Excellent; I’ve ordered the Webconnect. Thank you!

  • avatar

    Dave

    05/20/2016 at 4:10 am

    Hi, I would like to know if the SMA Bluetooth Piggy-Back
    Plus with antenna will work with the new SB7000TL US-22.
    The system is not on the house roof but on a detached garage so I don’t want to run a communications cable if possible. Thanks.

    Reply »
    • avatar

      Justin Dyke

      05/20/2016 at 11:21 am

      Hi Dave –

      That is a great question. I have shared it with our applications engineering department and a technical expert will contact you soon.

      Best,
      Justin

      Reply »
      • avatar

        Dave

        05/26/2016 at 7:57 pm

        The tech people never got in touchwith me but it doesn’t matter. I opened up the inverter and found out that there is no place in there to plug the piggy back card in. It will only take the newer modules.

        So on to trying the after market solution. Maybe one of the items on your list will work for me.

        Thanks,
        Dave

      • avatar

        Justin Dyke

        05/31/2016 at 2:05 pm

        Hi Dave –

        Please let us know if you need anything else.

        Best,
        Justin

  • avatar

    Lee

    05/23/2016 at 6:40 am

    Hi,

    I currently use 4 – Sunny Tripower 20000Tl-US and am looking integrate a SCADA system. With the new addition of the ModBus Protocol Interface, would I need to buy a Cluster controller or just use webconnect modules or piggy backs?

    Reply »
    • avatar

      Justin Dyke

      05/25/2016 at 1:59 pm

      Hi Lee,

      That is a great question. I have shared it with the SMA Solar Academy and a technical expert who will contact you soon.

      Best,
      Justin

      Reply »
  • avatar

    Dave

    05/26/2016 at 7:52 pm

    Hi Justin,

    I tried to send you two emails to the SocialMedia@sma-america.com email address but they came back as undeliverable due to the address not being found.

    I waould like to get the list of the third-party wireless equipment for use with the Webconnect module. I think someitem on there will solve my problem.

    Thanks,
    Dave

    Reply »
  • avatar

    JR

    06/07/2016 at 11:30 pm

    Hi,
    when i open my sunny webbox with Bluetooth on the the browser its say its has a problem. and also i couldn’t access to login menu even i reset the password.

    this in the messages.

    KeyNotFoundException: KeyNotFoundException at System.ThrowHelper.ThrowKeyNotFoundException() at System.Collections.Generic.Dictionary`2.get_Item() at SMA.Data.Xml.Transformation.XmlReader.FromXmlFile() at SMA.Data.Xml.Transformation.ContentGenerator.GenerateContent() at SMA.Mlc.Web.ResourceManager.GetDynamicResource() at SMA.Mlc.Web.ResourceManager.GetResource() at SMA.Mlc.Web.SiteManager.ReturnLoginPage() at SMA.Mlc.Web.SiteManager.CanReplyRequest() at SMA.Mlc.Web.SiteManager.PerformRequest() at SMA.Mlc.Web.SiteManager.PerformGetRequest() at SMA.Web.Server.WebServer.PerformGetRequest() at WorkItem.doWork() at System.Threading.Timer.ring()

    Reply »
    • avatar

      Justin Dyke

      06/09/2016 at 3:17 pm

      Hi JR –

      This is a great question for the Service team. I have forwarded it to them and a team member will contact you soon.

      Best,
      Justin

      Reply »
  • avatar

    duncan mckay

    06/08/2016 at 11:26 am

    I have a pair of SB 4000-TL-US-22 inverters with Webconnect retrofit modules installed. They worked flawlessly since November 2014. Two weeks ago one started to miss reporting to Sunny Portal and then the other. I am able to see the inverters using Sunny Explorer when I connect directly to the router. I considered permanently erasing the inverters from Sunny Portal and starting Plant Setup Assistant again but I am concerned I will lose history data. Any suggestions?

    Reply »
    • avatar

      Justin Dyke

      06/09/2016 at 3:20 pm

      Hi Duncan,

      That’s a great question. I have forwarded your information to the Service department. A team member will be in contact soon.

      Best,
      Justin

      Reply »
  • avatar

    Ralph Van Belkum

    06/16/2016 at 3:40 am

    Hi,

    Where can I download the latest firmware update of the webbox version 1.53f12 ?

    Best ralph

    Reply »
  • avatar

    adyler montejo

    07/02/2016 at 5:38 pm

    i have sb3000tl-21 comes with webconnect planning to upgrade my system into battery back up mode
    my question is how to communicate the sunny island 6.0H to my inverter ?

    thanks,
    adyler

    Reply »
    • avatar

      Justin Dyke

      07/05/2016 at 7:45 pm

      Hi Adyler-

      That’s a great question. I have forwarded your information to our service department and a team member will be in contact soon.

      Best,
      Justin

      Reply »
  • avatar

    Linda

    07/12/2016 at 5:29 am

    Hi!

    I have a new Sunny Boy 7700TL-US-22 inverter with Webconnect attached. I can see production data in Sunny Portal. I understand that for US, it isn’t possible yet to add additional SMA equipment to see consumption in Sunny Portal yet. I have no other control needs (no batteries/load shed/Ect.). I just want to see consumption data. I already have an energy meter connected to my utility meter that is pulling my “net” metering data to a cloud database. My understanding is there is no current US ability for me to add this net meter data (consumption minus production) to Sunny portal, so Sunny portal can add the production data from Webconnect to my meter net data, and thus give me my consumption data. Or is there a way? Or a SMA device/meter solution?

    Or (not preferred), is there a way to pull the SMA production data and load to a cloud data base in addition to Sunny Portal, so I can then have production data uploaded into another service where I can also add my net meter data, and then get my consumption data?

    Thanks!

    Reply »
    • avatar

      Justin Dyke

      07/14/2016 at 6:13 pm

      Hi Linda –

      Those are great questions. I have shared them, and your contact information, with the SMA Service Line and a team member should be in contact soon.

      Best,
      Justin

      Reply »
  • avatar

    junior

    08/25/2016 at 7:33 pm

    i have sma SB5000tl-21 that give me the error “Webconnect error: registration of the SIP registry has not responded”. Can I know what is this?

    Reply »
    • avatar

      Justin Dyke

      09/02/2016 at 5:15 pm

      Hi Junior –

      That is a great question. I have shared your information with the Service Line team and an expert should be in contact soon.

      Best,
      Justin

      Reply »
  • avatar

    Panagiotis

    12/15/2016 at 3:24 pm

    Hi,
    I have installed 3 sunny island SI 8.0 and a STP 5000TL. Piggy Pag (RS485) is installed only in Master. Webbox is finding only one SI. Is that OK?
    In Webbox in the overview as Plant Overview Power it is difficult to understand which power is defined. It seems that the difference between STP production and SI consumption is counted, while when no production is present only the consuption is taking into account.
    Is it possible to change this and define as Plant Power the PV Power? Or is it possible to make any such changes in the Webbox?
    I want to present some data on-line on a screen without the need of pressing refresh all the time. Though sunnyportal is loaded only once and after that refresh of the page is needed, I tried to base my presentation on Webbox values (I also used an older software of SMA – flashview, but the same data from Webbox are presented)
    Thank you in advance.

    Reply »
    • avatar

      Jessica

      01/20/2017 at 1:49 pm

      Hi there — a few answers for you. For your first question, yes. Only devices with RS 485 communication cards can be detected by the webbox. The Master device is the only Sunny Island that needs to be detected as the Slave unit data is collected by the Master Sunny Island.

      In Webbox in the overview as Plant Overview Power it is difficult to understand which power is defined. It seems that the difference between STP production and SI consumption is counted, while when no production is present only the consumption is taking into account. This is true, the “Plant Overview Power” can be confusing to decipher.
      – When system is Off Grid, the plant overview power reading is the remainder of Sunny Boy production after Sunny Island consumption for charging has been accounted for. At night when there is no PV production, the plant overview power reading is the power the Sunny Island is delivering to loads panel.
      – When Grid tied battery backup, the above would apply when operating offgrid, but when the grid was present and the Sunny Island was connected to it Plant Overview Power reading is different. The Power reading depicts what is being consumed from the grid by battery charging (negative #) or what is the remainder of PV production after Sunny Island battery consumption.

      Is it possible to change this and define as Plant Power the PV Power? No.

      Or is it possible to make any such changes in the Webbox? No.

      For your final question, our team can provide you with some information via email if you’d like us to email it to you. Otherwise you should contact our service line directly at 1 877-697-6283. Thank you!

      Reply »
  • avatar

    jeff paynowski

    12/24/2016 at 5:25 am

    I have an SMA SB 7000-US YELLOW LID with RS485. It was installed in Nov 2012. Which monitoring system is the correct one for this inverter? My previous system monitor has stopped working (Solar World Suntrol and is out of warranty, it used the RS485 interface)

    Reply »
    • avatar

      Jessica

      01/20/2017 at 1:52 pm

      Hi Jeff. The SB 7000-US is compatible with the RS485 monitoring hardware.

      Reply »
  • avatar

    Dan Marohl

    02/15/2017 at 5:21 pm

    Any update on a method to connect the sunnybox to the webconnect without swapping to a 485 card and adding a webbox? I have the webconnect working fine but I would like to get the sunnybox installed as well. My system is only 9KW so adding a webbox seems a but overkill and expensive.

    Reply »
    • avatar

      Jessica

      03/08/2017 at 9:35 am

      Hi Dan, we’re not sure what you are referring to by the term “Sunnybox.” To recommend monitoring options, we’ll need to know what type of inverters you are using. Serial Numbers would be helpful. If you’d like to reach out to our service line directly, they would be happy to assist you. 1 877-697-6283 or service@sma-america.com. Thanks!

      Reply »
  • avatar

    Jorge

    03/08/2017 at 11:26 pm

    Hi!

    I have a SB 6000TL US 22 with a RS485 data module. I will like to connect it to an ethernet modem (to use the monitoring Sunny Portal). Is there any other option (cheaper) than purchase the Speedwire/webconnect data module or the webbox?

    thanks!

    Reply »
    • avatar

      Jessica

      03/15/2017 at 4:21 pm

      Hi Jorge! Thanks for your question, but no, the only two options are a Webconnect or RS485 with a Webbox.

      Reply »
  • avatar

    Pedro

    05/24/2017 at 7:54 pm

    Hi, Sorry about my english. I have a Sunny Boy 7700TL-US-22 inverter with Webconnect attached. I can’t see production data in Sunny Portal via wireless but I can see it thru my ipad and laptop locally. If I connect an ethernet cable to the router I can see everything in the sunny portal. It will be that I can not connect to the sunny portal via wireless but with the ethernet cable works like I had read in other posts? Because I’ve made all the required tests and I have found nothing. Or there is some ports in the router that I have to open. Do you have any technical support in spanish?

    Reply »
    • avatar

      Alejandro

      06/07/2017 at 10:33 am

      Hola Pedro – A diferencia del inversor SB US-40, el SB TL-22 no cuenta con un servidor web inalámbrico integrado, por tanto solamente soporta transmisión de datos vía Ethernet (Speedwire), es por esta razón que solamente puede realizar el monitoreo a través de Sunny Portal si el inversor se encuentra físicamente conectado al router a través de un cable.

      Reply »
      • avatar

        José Carlos

        09/12/2017 at 11:32 am

        Hola Alejandro,

        Una pregunta…hay alguna manera de extraer datos en crudo del mciro inversor SUNNY BOY 240-US con el Sunny Multigate via API como lo hace enphase o Fronius?

        Desarrollamos una plataforma y procesamos los datos nosotros mismo y si es necesario pasar por su interfáz para ello nos resulta complicado.

        si tienen algún documento de esto, agradecería me lo compartieran.

        Gracias

      • avatar

        Alejandro

        10/02/2017 at 9:31 am

        Hola José Carlos, por el momento no hay manera de extraer datos en crudo del inversor. Los datos solo pueden ser revisados directamente en Sunny Portal o Sunny Explorer.

  • avatar

    Sergio

    08/29/2017 at 2:25 pm

    Hi, I have a SMA SB 6000TL-US-22, with 485 Data Module factory installed, in order to modify country grid parameters, is it posible just to plug a computer (with a USB converter) to the rs485 module? I don’t care about web monitoring.

    Reply »
    • avatar

      Mike

      09/22/2017 at 11:43 am

      Hello Sergio, the RS485 communication utilizes SMA’s Data I protocol, so a device that can translate this is needed. You could attach the inverter to the SMA Com Gateway via RS485 wiring, and then attach a Windows computer running SMA’s Sunny Explorer software to the Ethernet port of the Com Gateway to access the inverter parameters. You can also temporarily swap the RS485 for a SWDM-US-10 to plug in with an Ethernet cable if that is easier.

      Reply »

leave comment

 characters available