Tags from Customer Service

Tech Tip: Sunny Explorer Basic Overview

With a Speedwire-enabled inverter from SMA, all you need for access to key PV plant data is to connect an Ethernet cable from your computer to the inverter and start Sunny Explorer. In this Tech Tip video, the Solar Academy walks you through a basic overview of Sunny Explorer, including how to use this free software for fast and efficient system commissioning and parameter changes.

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Tech Tip: Internet Connectivity with Webconnect

Checking to make sure a customer’s inverter is receiving a good Internet connection will find and resolve the majority of communication-related service calls. The Solar Academy’s Mike Mahon demonstrates the diagnostic process with key things to look for in determining if the Internet connection is getting lost before it reaches a Sunny Boy.

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Introducing Alex: The Solar Academy’s newest technical trainer

The SMA Solar Academy welcomes Alex, fully Alejandro Avellaneda, to the team! As a technical trainer with the Solar Academy, Alex will conduct seminars and webinars, in both English and Spanish, about SMA products, code compliance and installation best practices. Alex holds nearly a decade of experience in the energy industry, most recently a regional trainer and instructor for mechanized rig equipment commissioning, operation and maintenance in the oil and gas sector.

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O&M Takes Center Stage: Reviewing Solar Asset Management 2016

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For the second year in a row, I’ve had the notable privilege to speak at Solar Asset Management North America—the most distinct conference for the solar service industry. Like last year, SMA sponsored the event and I was allowed the pleasure to be onstage with some very distinguished colleagues to discuss the key topic of understanding, controlling and driving down the true cost of O&M and Asset Management.

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Tech Tip: Sunny Island firmware update

Performing firmware updates on systems with single or multiple Sunny Islands is a simple process as shown by the Solar Academy in this Tech Tip video. Want to install lithium ion batteries in a Sunny Island system? Follow these steps to perform the needed firmware update before commissioning.

Have a question for the Solar Academy trainers? Send it to SocialMedia@SMA-America.com and we might just answer your question in our next Tech Tip!

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Smaller, lighter and better than before—the redesigned ReadyRack™

SMA’s ReadyRack™ forever changed commercial rooftops by creating an all-in-one inverter, rack and disconnect solution for immediate rooftop placement and system connection. Now in its second generation, the improved ReadyRack features a smaller footprint, lighter per-unit weight, and reduced cost, making it an even more versatile solution for today’s crowded commercial rooftops.

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SMA Service catapults in GTM Research report

In a recent report by GTM Research, Megawatt-Scale O&M and Asset Management 2015-2020, researchers confirmed the important role the inverter plays in plant operations and performance, solidifying the role inverter manufacturers play as a key provider of plant-wide PV services. SMA, one of the leading inverter companies providing O&M services, launched head-first into the global PV services market with dramatic success over a relatively short time period.

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Three cheers for the Sunny Tripower

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Part 2: More Flexibility

Flexibility from a metal box of high-tech electronics is hard to accomplish. However, solar engineers are able to achieve never-before-seen flexibility when working with the Sunny Tripower TL-US, easily the most versatile three-phase string inverter on today’s market.

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Sunny Tripower lineup growing to include 30000TL-US model

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The Sunny Tripower TL-US series is adding a 30 kilowatt model to its line of proven three-phase string inverters.  This latest cost-optimized solution continues to strengthen SMA’s commercial product portfolio. The Sunny Tripower 30000TL-US is an ideal choice for decentralized PV systems of all scales.

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Tech Tip: Multiple users in Sunny Portal

Allowing multiple users to view a common system in Sunny Portal can easily be done during initial commissioning or at a later date. Follow along with the Solar Academy as both methods are demonstrated in our latest Tech Tip.

Have a question for the Solar Academy trainers? Send it to SocialMedia@SMA-America.com and we might just answer your question in our next Tech Tip!

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SMA named 2015’s most preferred PV inverter supplier by IHS

SMA top IHS ranking

IHS Global Insight has once again named SMA the most preferred supplier of PV inverters. SMA has earned the top ranking in the report from the PV Inverter Customer Insight Survey by IHS every year since 2012, despite ongoing increases in competition within the PV marketplace.

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Tech Tip: Sunny Multigate XT2S

Wiring the Sunny Multigate XT2S or other, larger, Multigate enclosures is fast and efficient for systems using SMA’s Sunny Boy 240-US micro inverters. The Solar Academy’s Mike Mahon demonstrates the steps for connection and features that make this the most reliable and easy-to-install micro inverter solution available today.

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