Support at Your Fingertips: Download the SMA Service Mobile App for a Better Experience Onsite

From Matt Marx (guest post) on 12/10/2019 in Category Service with 10 Comments

With the SMA Service Mobile App, installers are empowered with an extensive support guide designed to make installation and servicing fast and easy. SMA’s free Service App includes documentation for SMA products, quick fault analysis and reliable repair guidance—online and offline. 

SMA Service APP

One robust feature is the intuitive fault analysis tool. After entering an error code, installers will be given recommendations and solutions to troubleshoot the problem. This feature reliably guides installers step-by-step through the process of replacing inverter components, allowing them to make repairs quickly and without any problems. Upon request, the exact location of an affected assembly can be displayed beforehand as well.

Installers using the app are already benefitting from:

  • A library of support resources and technical documentation
  • SMA’s fault analysis tool, which makes identification of system events fast and easy
  • Quick resolution of challenges in the field, so installers can focus on other revenue generating activities

Download the SMA Service App today and see for yourself!

Available in Apple Store    Available in Google Play Store

 

 

 

4.00 avg. rating (83% score) - 3 votes

The Author

Matt Marx (guest author)

Matt Marx is the strategic marketing manager for SMA America. He is in charge of product communication for all business segments including residential, commercial, utility and storage.

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10 Comments

  • avatar

    Kailash Gupta

    03/19/2020 at 8:13 am

    I have Sunny Boy installed for last 8 years at 18524 Crestmount Road, Boyds, MD 20841. However, I should be receiving solar coins. But today I have received no coins. Can you please advise me as to what is missing.

    Modules: Sharp USA NU-U235F3
    Communication: Sunny WebBox
    Inverter: Sunny Boy 7000US

    Thank you.

    Reply »
    • avatar

      Mike

      04/10/2020 at 12:37 pm

      Please see the attached article for details on how to claim your solar coins through Sunny Portal .

      Reply »
  • avatar

    John

    04/26/2020 at 4:48 am

    The readout screen on my invertor has become unreadable because the plastic has become weather worn..can you help?

    Reply »
  • avatar

    Edwin

    06/30/2020 at 4:45 pm

    Electr. Arc detected- check DC Generator appears on the screen but I’ve checked everything & replaced all of DC wiring. Still getting this on the screen? Any help?

    Reply »
    • avatar

      Mike

      09/10/2020 at 8:01 pm

      Edwin, please contact SMA Service (1-877-697-6283 or Service@SMA-America.com) to diagnose the issue, if you have checked the DC side and see no issues.

      Reply »
  • avatar

    Manny

    09/01/2020 at 6:29 am

    What is the part number for the RS485 Module for the Sunny Boy SB7.7-1SP-US-41

    Reply »
    • avatar

      Mike

      09/10/2020 at 7:46 pm

      The RS485 module is intended only for use with the Revenue Grade Meter kit. Is this how you are intending to use it?

      Reply »
  • avatar

    Michael Javaux

    09/26/2020 at 6:12 pm

    I had my SMA inverter replace, the new one is SB6.0-1SP-US-41. My old inverter gave me a total daily output this new one does not. I would like to see that daily total, it gives me a heads up for time to clean the panels. How can I get the Daily Total?

    Reply »
    • avatar

      Mike

      10/19/2020 at 5:38 pm

      Michael, the new Sunny Boy line has a built in graphical user interface. This can be accessed via Ethernet or WiFi connection, with a device either directly connected to the inverter or on the same local network. Please see the User Manual, Section 4.2. If the Smart Screen function is turned on (User Manual, Section 4.6), simply accessing the user interface home screen will show your daily yield. If the inverter is registered on Sunny Portal, anyone added to the plant will be able to see the historical production of the inverter – including daily yields.

      Reply »

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